Venesha McDaniel
Jonesboro,GA
Summary
Experienced and results-driven professional with a proven track record in customer-facing supervising roles within the retail and service industries. Demonstrated ability to enhance customer satisfaction, streamline operations, and inspire teams through training and mentorship. Skilled in resolving complex customer and staff issues, managing inventory, and fostering a positive work environment to drive business growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
FOH Senior Supervisor
Bon Appetit
02.2023 - Current
- Led daily operations to ensure high standards of customer service and product presentation for a diverse client base (students, faculty, staff).
- Trained and mentored 30-40 staff members, improving team efficiency and service delivery.
- Cultivated a positive and collaborative team environment, contributing to increased morale through proactive initiatives and consistent support.
- Managed inventory and supply chain for daily operations, ensuring product availability and minimizing waste by 60-70%.
- Maintained 100% compliance with food safety and sanitation regulations, ensuring a safe environment for customers and staff.
Event Manager
BOLD Catering and Design
06.2016 - Current
- Promoted from Catering Server to Event Manager less than one year due to exceptional performance and leadership potential.
- Managed end-to-end event logistics, including venue setup, equipment procurement, and inventory control for events serving 100 to 400 guests.
- Lead and direct event staff of 10 to 35, for diverse events, ensuring seamless execution and exceptional client satisfaction.
Food and Nutrition Services Lead
Healthcare
03.2018 - 02.2023
- Supervised daily operations for Patient Dining Services across multiple areas, including patient tray line and food preparation, ensuring efficient service to 1200+ patients daily.
- Managed and optimized staff assignments for a team of [25+] employees, ensuring operational efficiency and compliance with department policies.
- Coordinated closely with nursing and clinical staff to ensure accurate diet orders and resolve patient profile issues, minimizing errors and improving interdepartmental communication.
- Maintained accurate inventory of food items and supplies, ensuring proper stock levels and timely delivery to hospital units.
- Conducted regular assessments and ensured 100% compliance with Department of Health and internal sanitation and safety standards, safeguarding public health.
Service Manager
American Roadhouse
04.2009 - 03.2017
- Promoted from Server to Service Manager within one year, based on strong performance and leadership skills.
- Managed daily restaurant operations, including supervising a team of [10] employees, ensuring exceptional customer service and adherence to brand standards.
- Maintained operational budget for supplies and staffing, identifying cost-saving opportunities and contributing to profitability.
- Oversaw all cash handling, payroll processing, and bookkeeping, ensuring accuracy and compliance with financial procedures.
Research Telephone Lead Interviewer
RTI International Call Center
05.2007 - 11.2008
- Collected censored surveys regarding post-secondary education finances.
- Provided information regarding interview/survey objectives and procedures to participants.
- Maintained confidentiality when gathering statistical data from clients.
- Demonstrated strong verbal and interpersonal communication skills.
- Compiled, recorded, and coded results. Entered data from interview/research.
- Reviewed data obtained from the interview for completeness and accuracy.
Directors’ Assistant CSR
North Carolina Central University
08.2003 - 05.2008
- Provided comprehensive administrative support and front-desk assistance to the University Service Office, serving as the primary point of contact for hundreds of daily inquiries.
- Managed office records, confidential files, inventory, and scheduling for staff members, ensuring efficient operations.
- Handled financial transactions and provided money handling support with 100% accuracy.
- Recruited over 200 volunteers for campus community service programs, contributing to thousands of successful hours.
Education
Bachelor of Science -
North Carolina Central University
05.2008
High School Diploma - undefined
New Bern High School
05.2003
Skills
- Microsoft Office suites – (Teams, Word, Excel, and Publisher)
- Inventory Management Systems (CBORD)
- Team Leadership & Development
- Performance Management
- Conflict Resolution
- Data analysis
- Operations Management
- Staff Training & Mentorship
- Scheduling & Workforce Management
- Customer Relationship Management
- Complaint Resolution
- Exceptional Interpersonal & Communication (Oral & Written)
- Complex Problem-solving
Certification
- Leadership Certification Bon Appetit July 2025
- ServSafe Certification October 2018-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FOH Senior Supervisor
Bon Appetit
02.2023 - Current
Food and Nutrition Services Lead
Healthcare
03.2018 - 02.2023
Event Manager
BOLD Catering and Design
06.2016 - Current
Service Manager
American Roadhouse
04.2009 - 03.2017
Research Telephone Lead Interviewer
RTI International Call Center
05.2007 - 11.2008
Directors’ Assistant CSR
North Carolina Central University
08.2003 - 05.2008
High School Diploma - undefined
New Bern High School
Bachelor of Science -
North Carolina Central University