Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Venesha Narain

Groveland,FL

Summary

A true leader and effective communicator Detailed, organized and efficient Naturally creative: the ability to see the big picture Exceptional customer service Certifications Microsoft Certified Persistent.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced in supervising, training and motivating 9 team members. Skillful in processes for efficiency gains, analyzing sale trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.

Overview

7
7
years of professional experience

Work History

Team Leader Manager

LENSCRAFTERS, Luxottica Group
Winter Garden, United States
10.2019 - Current
  • Driving sales, percentages, and meeting goals with associates
  • Maintained and organized the stores environment
  • Resolve escalated sales
  • Issued receipts, refunds, credits and/or change for customers
  • Open/Close store, key holder and branding
  • Boost store location with reviews and positive feedback
  • Moved store from a 4.0 to 4.4 on Google.
  • Pulling insurances and speaking with insurance companies regarding polices.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Optical Tech/Front Desk Receptionist

SOUTH LAKE OPTICAL
Clermont, FL
03.2021 - 11.2021
  • Booking Appointments
  • Billing Insurance and pulling insurance
  • In charge of online and over the phone orders
  • Assisting in choosing glasses with customer
  • Oversee and maintains the floor and who walk through the door.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Sales Associate

Kate Spade
Orlando, FL
10.2020 - 03.2021
  • Oversee and maintains the front of the store
  • Worked mainly with customers and dispensing glasses
  • In charge of online and over the phone orders
  • Assisting in choosing glasses with customer.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Cashier

Publix
Windermere, FL
06.2017 - 01.2020
  • Enhanced customer service
  • Worked as a cashier
  • Maintained and organized the stores environment
  • Issued receipts, refunds, credits and/or change for customers
  • Took in payments and balanced accounts
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Education

High School Diploma -

Integrity Christian Academy
Groveland, FL
05.2019

Associate of Science - General Studies

Hillsborough Community College
Tampa, FL
05.2023

Associate of Science - General Studies

Valencia College
Orlando, FL

Skills

  • Cash Drawer Balancing
  • Client Management
  • Complex Problem-Solving
  • Organizational Systems
  • Staff Training & Development
  • Record-Keeping & Documentation
  • Exceptional Customer Service
  • Analytical & Critical Thinking
  • Key Performance Indicators (KPIs)
  • Performance Tracking and Evaluations
  • Timelines and Milestones
  • Employee Coaching and Motivation

Accomplishments

  • Secretary of The Interact Club
  • Implemented a new organization to help those in o1ur community by collecting shoes, food and contributing it to those in need
  • National Honor Society

References

Sean Darmalingum

(718)-869-9586

Tiffany Choku

(407)307-9260

Brandon Ganesh

(407) 758-2154


Timeline

Optical Tech/Front Desk Receptionist

SOUTH LAKE OPTICAL
03.2021 - 11.2021

Sales Associate

Kate Spade
10.2020 - 03.2021

Team Leader Manager

LENSCRAFTERS, Luxottica Group
10.2019 - Current

Cashier

Publix
06.2017 - 01.2020

High School Diploma -

Integrity Christian Academy

Associate of Science - General Studies

Hillsborough Community College

Associate of Science - General Studies

Valencia College

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Venesha Narain