Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Venessa Buol

Kyle,TX

Summary

Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.

Overview

12
12
years of professional experience

Work History

Department Supervisor

Lowes
11.2016 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Handled cash register, returns and refunds.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
  • Meet Credit card weekly goals

Private Nanny

Carla Hatler
08.2015 - 11.2016
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Organized different types of activities to enhance physical and intellectual development.
  • Assisted children with homework assignments and special projects across different subjects.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children basic life skills, manners and personal hygiene.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Sales Associate

Target
09.2013 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Hostess

IHOP
02.2012 - 09.2013
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including food station and to-go stations.

Education

American Sign Language

Austin Community College
Austin, TX

High School Diploma -

Akins High School
Austin, TX
06.2013

Skills

  • Administration and Reporting
  • Training and Development
  • Problem Resolution
  • Returns and Refunds
  • Time Management
  • Customer Service

Languages

English

Accomplishments

    Achieved #1 Front end department in the district as well as #7 in the entire company consistently for two quarters and counting.

Timeline

Department Supervisor

Lowes
11.2016 - Current

Private Nanny

Carla Hatler
08.2015 - 11.2016

Sales Associate

Target
09.2013 - 08.2015

Hostess

IHOP
02.2012 - 09.2013

American Sign Language

Austin Community College

High School Diploma -

Akins High School

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Venessa Buol