Venessa Cortez-Perkins
University Place,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Securitas Security Services USA
01.2023 - Current
- Managed operations staff of 100 and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed over 50 emails daily and timely responses.
- Managed Equipment, Lost & Found inventory
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
Security Shift Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
07.2019 - 01.2023
- Recorded incident reports with detailed accounts of occurrences.
- Supervised 80 employees and performance of tasks, trained and mentored
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Screened vendors and contractors before granting access to restricted areas within clients buildings.
- Conducted regular patrols of facility to detect and deter security threats.
- Completed daily work report sheets and delegated tasks to employees.
- Knowledge of Winteam Systems
- Microsoft Word, Excel, Power Point
Security Shift Supervisor
SECURITY INDUSTRY SPECIALISTS, INC
12.2018 - 07.2020
- Oversee team of Security Specialists, providing training and coaching as needed
- Supervised 100 employees and performance of tasks and trained.
- Assure compliance with general and specific post orders
- Knowledge of Salesforce software program
- Manage and coordinate all security operations and programs in assigned area
- Partner with client location representatives to ensure proper utilization and execution of security programs
- Respond in timely manner to emergent events, issues, deficiencies and client requests
- Initiate investigations and write incident reports as directed
- Partner with corporate facilities team members during event security details
- Maintain up to date and accurate timekeeping systems and records to include daily activity report.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
General Manager
CORTEZ PROCESS SERVERS
06.2016 - 07.2020
- Manage 25 staff members
- Developed and implemented strategies to increase sales and profitability
- Direct and coordinate financial and budget activities to fund operations, and increase efficiency
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel
- Delivering Legal Court Documents to Courts, respondents and petitioners
- Locate person of interest for serving legal court documents
- Corresponds with clients in regards to stake outs, investigations.
Security Officer
PIERCE COUNTY SECURITY
05.2018 - 12.2018
- Conducted regular patrols of key areas to spot and control security concerns
- Reported suspicious activities and persons to law enforcement
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Responded quickly to emergency situations to assess and deflect issues
- Investigated suspicious activities and persons to maintain security of premises
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
Education
High School Diploma -
DELTA HIGH SCHOOL
Orcutt, CA06.2004
Skills
- Process and Procedure Refinement
- Staff Management
- Logistics Management
- Experience with Word, Excel, Power Point, Quip, Smartsheet and Winteam
- Natural leader
- Performance Evaluations
- Unsurpassed work ethic
Accomplishments
- Promoted to Operations Manger after 5 years with the account.
- Managed team of 100 staff members.
- Documented and resolved lost and found issues which led to creating and implementing new procedures for the client.
Certification
Certification:
Unarmed Guard Card #113313
Timeline
Operations Manager
Securitas Security Services USA
01.2023 - Current
Security Shift Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
07.2019 - 01.2023
Security Shift Supervisor
SECURITY INDUSTRY SPECIALISTS, INC
12.2018 - 07.2020
Security Officer
PIERCE COUNTY SECURITY
05.2018 - 12.2018
General Manager
CORTEZ PROCESS SERVERS
06.2016 - 07.2020
High School Diploma -
DELTA HIGH SCHOOL
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