Venessa Knights Tomah
Houlton
Summary
Dedicated professional with a focus on customer service and operational efficiency, seeking to leverage skills in inventory management, planning, and emotional support within a dynamic work environment. Achievements include successfully managing essential duties while promoting high levels of client satisfaction through effective communication and problem resolution. Committed to utilizing strong organizational skills and behavioral health knowledge to contribute positively to team objectives and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pineland Potato Company
Varies with shift
Mars Hill
12.2021 - 02.2022
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
This and That Antique Shop
Houlton Band of Maliseet Indians temp job
Houlton
04.2007 - 01.2008
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
McDonald
Cashier Customer Service
Dover
09.2001 - 10.2001
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
GED -
Higher Education Adult Ed
Houlton, ME01-2028
Skills
- Inventory management
- Microsoft Word
- Active listening
- Planning
- Multitasking
- First Aid/CPR
- Google drive
- Customer service
- Child development
- Emotional support
- Laundry management
- Grocery shopping
- Cleaning proficiency
- Housekeeping
- Childcare experience
- Home assessment
- Goal setting
- Multitasking Abilities
- Basic life skills
- Organizational skills
- Stress management
- Decision-making
- Personal grooming
- Laundry Tasks
- Errands
- Light maintenance
- Research skills
- Substance abuse
- Relapse prevention
- Peer support
- Mental health awareness
- Basic maintenance skills
- Behavioral Health Knowledge
- Self-care practices
- Client confidentiality
- Victim advocacy
- Suicide prevention
- Violence prevention
- Post-Trauma Support
- LGBTQ advocacy
Certification
•Conflict Resolution and solution training 02/28/2024
• The Philosophy And Practices of Nurturing parenting workshop
2024
Timeline
Pineland Potato Company
Varies with shift
12.2021 - 02.2022
This and That Antique Shop
Houlton Band of Maliseet Indians temp job
04.2007 - 01.2008
McDonald
Cashier Customer Service
09.2001 - 10.2001
GED -
Higher Education Adult Ed