Venessa Lipkins

• Evaluated eligibility applications for accuracy and agency time standard.
• Provided guidance and assistance to customers to complete the application process. Conduct interviews to verify and update reported information.
• Collaborated with interdisciplinary teams to streamline processes and enhance service delivery efficiency.
• Trained new staff on systems, policy, procedures, and time management.
• Budgeting and authorizing benefits based on household compositions and financial status.

• Accept and examine customers' applications; verify and process accurate information.

• Research marriage records; issue certified copies per request; ensure customer data is protected

• Collect appropriate fees associated with services rendered.

• Analyze and perform corrections to electronic records.

• Utilize the courts database and Excel spreadsheet for documenting, tracking, and creating reports.

• Assemble passport/marriage applications for postal and courier pickup; organize and file all related copies.

• Provide excellent customer service and extensive telephone support to the legal community and general public.

• Follow regulatory procedures as outlined by the Broward Courts and the Department of State.

• Utilized various application and database systems to set trials, hearings, and arraignment dates.

• Operated dual monitors to update, verify, and validate court files, pleadings, and other documentation.

• Prepared and electronically served capias, warrants, and subpoenas to appropriate parties.

• Maintained court records utilizing department filing procedures, archive collection, and purging system.

• Calculated and recorded court fees in the Odyssey court system; performed basic cashiering functions.

• Batched and scanned documents to be retained in the database and viewed by court judges.

• Streamlined daily operations by effectively managing supervisor’s safe transfers.
• Maintained accurate weighing logs for bank deposits and cash pickups.
• Handled coin vault operations, weighing items up to 75lbs efficiently.
• Conducted thorough audits of daily tours, ensuring accurate deposit verification.
• Managed audit records and exception reports using Excel spreadsheets.
• Executed security checks and supported armed guards during monetary transfers.

• Assisted patrons as they travel through toll lane.
• Collected proper toll amounts; Prepared daily activity reports and detailed all unusual occurrence.
• Assisted motorist with directions while maintaining proper lane flow.