Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venessa Marvin

Assaria

Summary

Accomplished General Manager with expertise in operations management and leadership, previously at Buffalo Wild Wings. Enhanced service quality and customer satisfaction through strategic planning and team building. Implemented cost control measures, boosting profitability by 15%. Proven problem solver with a focus on fostering positive work environments and driving business growth.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

16
16
years of professional experience

Work History

General Manager

Buffalo Wild Wings
12.2022 - Current
  • Directed daily operations to enhance service quality and customer satisfaction.
  • Implemented cost control measures, optimizing budget allocation across departments.
  • Oversaw staff training programs, ensuring compliance with company standards and policies.
  • Developed marketing strategies to increase brand visibility and drive sales growth.
  • Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
  • Fostered a positive work environment through effective communication and team-building initiatives.
  • Analyzed performance metrics to identify areas for operational improvement and strategic planning.
  • Collaborated with cross-functional teams to execute special events, enhancing customer engagement and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee evaluations, and contract details.

General Manager

Cassey's
05.2020 - 12.2022
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed performance metrics to identify areas for operational improvement and strategic planning.
  • Streamlined inventory management processes, reducing waste and improving supply chain efficiency.

Daycare Owner/Operator

Self-employeed
04.2013 - 07.2019
  • Managed daily operations, ensuring compliance with state licensing and health regulations.
  • Developed and implemented age-appropriate curriculum promoting child development and learning.
  • Supervised staff, providing training and mentorship to enhance skills and performance.
  • Established strong communication channels with parents to foster positive relationships and address concerns.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Stayed current on guidelines to maintain compliant program operations.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Monitored physical and emotional health of children, taking appropriate action when concerns arose.
  • Enhanced child safety and well-being by implementing comprehensive health and safety protocols.

Assistant General Manager

Freddy's Frozen Custard & Steakburgers
02.2009 - 04.2013
  • Led daily operations to enhance customer service and streamline workflow.
  • Trained and mentored staff to improve team performance and service quality.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed training programs focused on operational excellence and employee engagement.
  • Analyzed financial reports to identify trends and improve profitability strategies.
  • Collaborated with marketing teams to drive promotional initiatives and boost sales.
  • Ensured compliance with health and safety regulations, maintaining high operational standards.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

Education

Salina High Central
Salina, KS

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Team leadership
  • Staff management

Timeline

General Manager

Buffalo Wild Wings
12.2022 - Current

General Manager

Cassey's
05.2020 - 12.2022

Daycare Owner/Operator

Self-employeed
04.2013 - 07.2019

Assistant General Manager

Freddy's Frozen Custard & Steakburgers
02.2009 - 04.2013

Salina High Central

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