Venessa Meier
Moundridge,KS
Summary
Dependable Cafe Member with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cafe Team Member
Schowalter Villa/Hesston Bakery & Cafe
10.2022 - Current
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
- Assisted customers with information regarding menu offerings and nutrition information.
- Demonstrated knowledge and applied proper food handling standards.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Adhered to all safety and sanitation standards while preparing food.
- Processed sales transactions using POS system.
- Monitored food supplies and notified management to restock limited inventories.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Kitchen Float
Schowalter Villa
05.2017 - 10.2022
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Helped new team members acclimate to procedures.
- Managed time effectively
- Exhibited excellent teamwork.
- Prep food to facility standards
Front Desk Agent
The Rodeway Inn & Suites, Hesston, KS
12.2019 - 09.2021
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
Education
Veterinary Assistant -
Animal Behavior College, Online
07.2024
Zoology Assistant -
Animal Behavior College, Online
12.2022
General Study - undefined
Hutchinson Community College, Newton KS
01.2020
Skills
- Customer Service
- Cashier
- Phone Communication
- Food safety practices
- Team Player
- Cleaning and sanitation
- Quick Learner
- Product Upselling
- Resourceful
References
References Available Upon Request
Timeline
Cafe Team Member
Schowalter Villa/Hesston Bakery & Cafe
10.2022 - Current
Front Desk Agent
The Rodeway Inn & Suites, Hesston, KS
12.2019 - 09.2021
Kitchen Float
Schowalter Villa
05.2017 - 10.2022
Veterinary Assistant -
Animal Behavior College, Online
Zoology Assistant -
Animal Behavior College, Online
General Study - undefined
Hutchinson Community College, Newton KS
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