Venessa Neder
Las Vegas,NV
Summary
Dynamic Activities Director with a proven track record at Spring Valley Memory Care, formerly Pacifica Spring Mountain Memory Care, enhancing resident satisfaction through innovative program development and exceptional event coordination. Helping residents maintain self-care, independent thinking, cognition and social interaction. Helping foster connections between residents, family, staff and volunteers. Skilled in budget management and inclusivity practices, I boost community engagement and participation rates significantly. I have long-term experience in fostering team collaboration and resident support, ensuring enriching experiences for all.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Activities Director, CDP
Spring Valley Memory Care
Las Vegas, NV
11.2018 - Current
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Evaluated supplies and requested purchases to meet activity plans.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
- Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Provided respectful mobility assistance to individuals needing extra support.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
- Increased community engagement by organizing special events, outings, and guest speakers for residents.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Boosted participation rates with targeted marketing efforts for upcoming activities and events.
- Managed budgetary constraints effectively while still providing high-quality programming for residents.
- Facilitated support groups addressing specific concerns such as grief or chronic illness management, offering valuable resources for coping strategies.
- Streamlined communication among team members through regular meetings and clear delegation of responsibilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
Concierge/ Activities Assistant
Pacifica Spring Valley Memory Care
Las Vegas, NV
11.2017 - 11.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Responded to guest inquiries to maximize guest satisfaction.
Community Recruiter/Admin. Asst.,
BMS Financial
Henderson, WV
01.2017 - 12.2017
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Called various community groups to incorporate incentivized programs for schools (teachers, administrative staffing, student programs, etc.)
Education
Administrative Front Office Certification -
Santa Rosa Junior College
Las Vegas, NV05-2006
Phlebotomy Certification -
LV Institute of Medicine
Las Vegas, NV04-2006
Skills
- Calendar management
- Facility management
- Event Coordination
- Event coordination
- Inclusivity practices
- Schedule management
- Crisis Management Planning
- Team management
- Documentation skills
- Senior living experience
- Family relationship development
- Resident support
- Enrichment program development
- Patient evaluations
- Budget management
- Attention to detail
- Conflict resolution
- Teamwork and collaboration
- Customer service
- Reliability
- Excellent communication
- Active listening
- Public relations
- Self motivation
- Interpersonal skills
- Crowd control
- Analytical thinking
- Continuous improvement
- Adaptability
- Crisis management
- Cultural awareness
- Social media management
Certification
- First Aid Certification
- CPR/AED Certification
- Certified Dementia Professional, National Center of Certified Dementia Practitioners ,2/24
Timeline
Activities Director, CDP
Spring Valley Memory Care
11.2018 - Current
Concierge/ Activities Assistant
Pacifica Spring Valley Memory Care
11.2017 - 11.2018
Community Recruiter/Admin. Asst.,
BMS Financial
01.2017 - 12.2017
Administrative Front Office Certification -
Santa Rosa Junior College
Phlebotomy Certification -
LV Institute of Medicine