Venessa Silos
Dallas
Summary
Highly skilled Collection Analyst with robust experience in accounts receivable, credit management, payment posting, and customer service. Possess strong skills in negotiating payment plans and resolving billing disputes effectively. Demonstrated ability to improve collection procedures, resulting in increased efficiency and reduced outstanding debts. Excellent problem solver with keen attention to detail and adherence to company policies.
Overview
11
11
years of professional experience
Work History
Credit & Collections Analyst
Convergint Technologies LLC
Carrollton
01.2023 - Current
- Processed daily payment postings for customer accounts.
- Managed customer accounts, ensuring timely collection of outstanding debts.
- Analyzed payment histories to identify trends and address potential collection issues.
- Communicated with clients to negotiate payment plans and resolve disputes effectively.
- Collaborated with internal teams to enhance efficiency in the collections process.
- Maintained accurate records of all collection activities and client interactions.
- Developed reports on account statuses for management review and strategic planning.
- Utilized CRM software for tracking communications and updating account information.
- Trained new team members on payment posting procedures and software usage.
Accounts Receivable Accountant /Business Office Payment Poster
SOT Abrasives
Dallas
06.2018 - 01.2023
- Monitored customer accounts for non-payment or late payments.
- Maintained complete documentation of all transactions related to accounts receivable.
- Created and maintained accurate records of all invoices, payments, credits and deductions.
- Prepared monthly statements for customers showing amount due and payment history.
- Assisted in month-end closing activities including journal entries, account reconciliation and variance analysis.
- Reconciled daily cash receipts with general ledger entries.
- Generated customer invoices based on sales orders and services performed.
- Conducted collections calls to ensure prompt payment from delinquent customers.
- Analyzed credit memos, chargebacks and returned goods to determine proper accounting treatment.
- Processed customer payments and applied them to the appropriate accounts receivable ledger.
Office Manager /HR Payroll Executive
Neighborhood Care
Forney
01.2015 - 06.2018
- Coordinated courier services, routed mail, and managed incoming phone calls and emails.
- Tracked invoices and payments to ensure accurate accounts receivable and payable.
- Processed payroll data using advanced HR software systems for efficiency.
- Maintained and updated employee records, including payroll changes and benefits enrollment.
- Assisted employees with payroll inquiries to resolve issues promptly.
- Reviewed monthly benefit invoices for accuracy before submitting for payment.
- Managed office inventory by placing supply orders as needed.
- Oversaw benefits enrollment and changes to ensure compliance with company policies.
Education
Associate of Science in Business Administration - Business Administration
Eastfield College
Mesquite, TX06-2005
High School Diploma -
Mesquite High School
Mesquite, TX05-2000
Skills
- Payment processing and invoicing
- Debt negotiation and collections
- Account analysis and reconciliation
- CRM software proficiency
- Accounts receivable management
- Payroll administration
- Data analysis and reporting
- Customer relationship management
Accomplishments
- ACE Award - Achieving Convergint Excellence
References
References available upon request.
Timeline
Credit & Collections Analyst
Convergint Technologies LLC
01.2023 - Current
Accounts Receivable Accountant /Business Office Payment Poster
SOT Abrasives
06.2018 - 01.2023
Office Manager /HR Payroll Executive
Neighborhood Care
01.2015 - 06.2018
Associate of Science in Business Administration - Business Administration
Eastfield College
High School Diploma -
Mesquite High School