Venessa Taylor
Globe,AZ
Summary
Dynamic banking professional with a proven track record at BMO Harris Bank, excelling in customer service and risk management. Adept at portfolio management and fostering client relationships, I leverage analytical thinking to resolve complex issues, ensuring satisfaction and compliance with banking regulations. Committed to enhancing operational efficiency and team collaboration.
Overview
15
15
years of professional experience
Work History
Associate Banker
BMO Harris Bank
09.2022 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Paraprofessional
Copper Rim Elementary School
08.2018 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
F&B Supervisor
Apache Gold Casino
11.2010 - 02.2018
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Implemented creative marketing strategies to attract new clientele and increase repeat business from existing customers.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Education
Diploma
Globe High School
Globe, AZ05-2005
Skills
- Investment strategies
- Portfolio management
- Loan processing
- Sales proficiency
- Banking regulations
- Self-motivated nature
- Customer service
- Analytical thinking
- Risk management policies
- Developing work schedules
- Recordkeeping requirements
- Audit procedures
Timeline
Associate Banker
BMO Harris Bank
09.2022 - Current
Paraprofessional
Copper Rim Elementary School
08.2018 - 05.2022
F&B Supervisor
Apache Gold Casino
11.2010 - 02.2018
Diploma
Globe High School
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