VENESSA VAUGHN-SPENCE
Rancho Cordova,CA
Summary
Hardworking employee with customer service, multitasking, and time management skills. Devoted to giving every client and employee a positive experience. Organized and motivated eager to apply time management and organizational skills in various environments.
Overview
22
22
years of professional experience
Work History
Office Manager
Premier Mobile Tire & Oil
07.2020 - Current
- Performed secretarial support to the owner and general manager of a mobile business
- Produced thorough, accurate and timely reports of project activities.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Interpreted and communicated work procedures and company policies to staff.
- Scheduled and confirmed appointments.
- Ordered supplies and equipment to maintain adequate inventory levels.
School Secretary I
TWIN RIVERS UNIFIED SCHOOL DISTRICT
McClellan Park, CA
05.2006 - 07.2020
- Perform secretarial support for a special education preschool and general education site
- Maintain Aeries database for school site and special education preschool speech students, send out and receive all district preschool assessment packets, knowledge of district policies and operational procedures
- Schedule and organize placement meetings of students
- Maintain school site and program specialist calendar
- Maintained accurate records of student attendance data on a daily basis.
- Scanned documents into digital format for easy storage or retrieval when needed.
- Sorted and distributed incoming mail, faxes, letters and emails for office distribution.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Ensured that all necessary forms were completed accurately prior to submission.
- Coordinated events such as parent-teacher conferences, open houses and graduation ceremonies.
- Organized meetings with faculty members and students.
- Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
- Handled confidential information regarding students carefully and with discretion.
PEDIATRIC MEDICAL ASSOCIATES
MEDICAL BILLING CLERK AND RECEPTIONIST
12.2001 - 06.2003
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
Education
Medical Administrative Assistant Certification -
SKILLS AND BUSINESS EDUCATION CENTER-SACRAMENTO CITY UNIFIED SCHOOL DISTRICT
Skills
- Good rapport with students, families, staff and community
- Knowledge of basic office equipment and computer programs
- Clear communication
- Clerical Support
- Exceptional organizational skills
- Ability to multi-task
- Quick learner and adaptable
- Excellent time management skills
- Customer Service
- Data Entry
- Staff Management
- Staff Hiring
- Office Management
- Billing
- Administrative Support
- Inventory Control
- Scheduling and Calendar Management
References
References available upon request.
Timeline
Office Manager
Premier Mobile Tire & Oil
07.2020 - Current
School Secretary I
TWIN RIVERS UNIFIED SCHOOL DISTRICT
05.2006 - 07.2020
PEDIATRIC MEDICAL ASSOCIATES
MEDICAL BILLING CLERK AND RECEPTIONIST
12.2001 - 06.2003
Medical Administrative Assistant Certification -
SKILLS AND BUSINESS EDUCATION CENTER-SACRAMENTO CITY UNIFIED SCHOOL DISTRICT
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