Venessa Wanjohi
Little Elm,TX
Summary
A versatile, results-oriented professional looking to secure a career with a reputable firm, where I can add significant value through my leadership, analytical, and strategic business skills, while expanding my learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Underwriting Assistant
Combined Group Insurance Services
Dallas, TX
04.2022 - Current
- Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.
- Crafted charts and other visuals displaying financial information such as audited payroll, loss run information, and executive summaries.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Assisted in the preparation of presentations for prospective clients.
- Performed data entry functions to track information such as payments, account updates, and customer interactions.
- Collaborated with CEO and senior management to identify opportunities for process improvement.
- Led cross-functional teams in developing innovative solutions for complex organizational issues.
Room/Bed Control Coordinator
Carrollton Regional Medical Center
Carrollton, TX
09.2021 - 06.2022
- Recorded patient information in order to assign, control, and log appropriate service accommodations for patients admitted for care.
- Coordinated activities with Nursing Staff and Physician Office to accommodate reservations due to impending conditions such as bed shortages, staff shortages, room transfers, and patient overflow.
- Maintained records management system to process personnel information and produce reports.
- Monitored daily admissions, discharges, and transfers to ensure proper bed utilization.
- Worked closely with IT department personnel to ensure that all systems were up-to-date regarding room assignments and occupancy levels.
Supervisor
Wingstop
Frisco, TX
12.2016 - 01.2017
- Contributed to driving sales to exceed sales goals by 30% year-over-year.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Oversaw food preparation, production, and presentation according to quality standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Master of Arts - Licensed Professional Counseling
Amberton University
Garland, TX01-2025
Bachelor of General Std; Business & Multicultural Women's/ Gender Studies -
Texas Woman's University (TWU)
12.2021
Skills
- Attention to Detail
- Communication
- Analytical
- Process Improvement
- Time Management
- Problem Solving
- Critical Thinking
- Detail-Oriented
- Team Work
- Multitasking
Certification
- General Lines Property and Casualty License
- Life Coaching Certification
- One Community Church Leadership College Diploma
Management Experience
Wingstop, Frisco, TX, Supervisor, 12/2016, 01/2017, Directed and trained new associates., Contributed to driving sales to exceed sales goals by 30% year-over-year., Developed and maintained a culture that provided hospitable and professional service., Optimized profits by controlling food, beverage, and labor costs daily.
Activities
- Teen Coach -Young Girls to Young Ladies (Y.G.Y.L) NGO
- High School Girls Director (One Community Church)
- Student Ministry Scheduler/Programmer (One Community Church)
Timeline
Underwriting Assistant
Combined Group Insurance Services
04.2022 - Current
Room/Bed Control Coordinator
Carrollton Regional Medical Center
09.2021 - 06.2022
Supervisor
Wingstop
12.2016 - 01.2017
Master of Arts - Licensed Professional Counseling
Amberton University
Bachelor of General Std; Business & Multicultural Women's/ Gender Studies -
Texas Woman's University (TWU)
- General Lines Property and Casualty License
- Life Coaching Certification
- One Community Church Leadership College Diploma
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