Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Venessa Woodley

Phoenix,AZ

Summary

Dynamic communication and interpersonal skills. Ability to interact effectively with diverse personalities, age groups and ethnicities. Effective time management and organizational skills. Committed to superior customer service. Detail-oriented with proficiency in data entry, fact-checking, and document processing.

Overview

14
14
years of professional experience

Work History

Route Coordinator

LabCorp
01.2023 - Current
  • Improved route efficiency by analyzing performance data and implementing optimized schedules.
  • Resolved scheduling conflicts swiftly, ensuring seamless delivery service to all customers.
  • Enhanced customer satisfaction by addressing concerns promptly and providing timely updates on deliveries.
  • Optimized routing software usage within the department, streamlining workflow processes for maximum effectiveness.
  • Trained new Route Coordinators to ensure consistent high-quality service across the team.
  • Streamlined delivery processes, resulting in increased productivity and cost savings.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.

DISPATCH COORDINATOR

Raymond West
05.2022 - Current
  • Dispatches Field Service Technicians in response to customer breakdown calls and scheduled maintenance requirements
  • Keeps the District Service Manager(s) informed of any unusual daily events that relate to Service Department performance
  • Receives customer service call information and logs all service calls according to the established dispatching process
  • Keeps customers informed of current service call status in accordance with procedures.

DISPATCH COORDINATOR

TKE Elevator
10.2021 - 02.2022
  • Receive incoming calls, texts and emails from field mechanics and branch operations management
  • Utilize Servigistics (dispatching / ticket management system) to assign work to the proper mechanic; provide necessary follow up to ensure timely ticket acceptance and closure
  • Utilize GPS to locate nearest mechanic for elevator entrapments
  • Monitor Data view of mechanics' ticket volume to make decisions on proper dispatch options
  • Communicates directly with customers to provide status updates as requested
  • Perform all assignment confirmations and follow up responsibilities
  • Provide Subject Matter Expert support on Servigistics application use and issues.

CUSTOMER RESOLUTION

Carvana LLC
03.2021 - 10.2021
  • This position I take inbound calls to assist customer's in their car buying experience
  • This requires me to use my de-escalation skills to help solve customers' issues that pertain to their car buying experience
  • I am skilled to handle their calls from the start of their order to the end of their car buying experience
  • I use my time management skills to make sure I am effectively helping the customer but also sticking to the metrics in place.

DISPATCH COORDINATOR

Sun Devil Hoods
08.2020 - 01.2021
  • My duties in this position are to scheduled 5-7 techs to go out a night and clean the Hoods of clients kitchens
  • This requires me to have attention to detail and work in a Timely manner
  • I also answer calls from customers and resolve any customer Complaints.

VENDOR DISPATCHER

Wells Fargo
02.2020 - 06.2020
  • My position required me to take calls from bank branch employees in regards to issues they were having at their location
  • For example a broken toilet, or issues with their vault; then I would reach out to our vendors and schedule a time for them to come service the issue.

INTAKE SPECIALIST

Fennemore Craig
09.2019 - 10.2019
  • This position required me to make outbound calls to possible clients, I collected Information from them to see if they met the criteria set by the firm; to help them in their personal injury claim
  • I was required to make calls and input the data I collected into the system
  • Then have an attorney come and speak with the possible client if they met the criteria.

DISPATCHER

ComTrans
09.2018 - 01.2019
  • Answer calls from clients that needed to know where there transportation was And time frame on when they will arrive
  • Also dispatch drivers to their next Locations and assist drivers with any issues they may have with clients.

CUSTOMER SERVICE REPRESENTATIVE

CENTENE CORPATION
02.2018 - 08.2018
  • Answer calls from members with questions on their health plans, helped them Resolve their concerns with health plan or Doctor Office
  • While meeting quality And performance metrics, to provide the best customer service experience
  • Assisted in side by side training, and helping other agents with resolving customer, Concerns.

PROVIDER OUTREACH LOGISTICS COORDINATOR/ TRAINER/ TEAM LED

CENTAURI HEALTH SOLUTIONS
02.2016 - 02.2018
  • Supervise the collection and retrieval of medical records from providers' offices on behalf of various insurance companies under strict deadlines
  • Train groups of 3-30, provide coaching and retraining when needed, and lead teams of 5-10 agents.

ADMINISTRATIVE ASSISTANT

SMART FINANCE
04.2015 - 01.2016
  • Entered payments of customer loans into two different computer systems
  • Answered telephone inquiries, maintained customers' files and loan documents in a timely manner.

CHILD CARE ASSOCIATE

ARIZONA LULLABY GUILD
03.2010 - 11.2015
  • In the client's home interacting with children while the parents were away for short periods of time by playing games, going to the park, reading books
  • Prepare weekly lessons for group sitting on Sundays with 2-7 children.

CUSTOMER SERVICE REPRESENTATIVE

REPUBLIC SERVICES
11.2013 - 04.2014
  • I processed the moving of trashcan services for customers throughout the U.S Confirmed deliveries were delivered on time or in a timely manner.

CUSTOMER SERVICE REPRESENTATIVE

LOAN RESOLUTION CORPORATION
03.2013 - 10.2013
  • Processed short sales of homes
  • Corresponded with and collected documents from agents and homeowners worked on closings and assigned new loans to teammates.

Education

Certification - Phlebotomy

Northwest Phlebotomy School
Phoenix, AZ
05.2023

Diploma -

INDEPENDENCE HIGH SCHOOL
Glendale, AZ
01.2004

Skills

  • Microsoft Office Suite(Word,excel,powerpoint)
  • Coaching
  • Training
  • Management(25-120 employees)
  • Extensive computer competency(Salesforce,servicegistics,servicesight)
  • Transportation knowledge
  • Scheduling proficiency
  • Geographical awareness
  • Route coordination
  • Schedule Management
  • Staff Training
  • Route Optimization
  • Attention to Detail
  • Critical Thinking
  • Email and Phone Communication

References

References available upon request

Timeline

Route Coordinator

LabCorp
01.2023 - Current

DISPATCH COORDINATOR

Raymond West
05.2022 - Current

DISPATCH COORDINATOR

TKE Elevator
10.2021 - 02.2022

CUSTOMER RESOLUTION

Carvana LLC
03.2021 - 10.2021

DISPATCH COORDINATOR

Sun Devil Hoods
08.2020 - 01.2021

VENDOR DISPATCHER

Wells Fargo
02.2020 - 06.2020

INTAKE SPECIALIST

Fennemore Craig
09.2019 - 10.2019

DISPATCHER

ComTrans
09.2018 - 01.2019

CUSTOMER SERVICE REPRESENTATIVE

CENTENE CORPATION
02.2018 - 08.2018

PROVIDER OUTREACH LOGISTICS COORDINATOR/ TRAINER/ TEAM LED

CENTAURI HEALTH SOLUTIONS
02.2016 - 02.2018

ADMINISTRATIVE ASSISTANT

SMART FINANCE
04.2015 - 01.2016

CUSTOMER SERVICE REPRESENTATIVE

REPUBLIC SERVICES
11.2013 - 04.2014

CUSTOMER SERVICE REPRESENTATIVE

LOAN RESOLUTION CORPORATION
03.2013 - 10.2013

CHILD CARE ASSOCIATE

ARIZONA LULLABY GUILD
03.2010 - 11.2015

Certification - Phlebotomy

Northwest Phlebotomy School

Diploma -

INDEPENDENCE HIGH SCHOOL

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Venessa Woodley