Venessa Yanez

Support the daily operations of property management by performing administrative tasks. Responsible for inspecting property conditions and coordinating maintenance work. Track and maintain accounts receivables & account payables. Manage new vendor and tenant registration form requirements. Provide administrative support including email, letters, memos, forms, policies, procedures, and confidential information accordingly. Assist the manager with reports, proposals, and additional correspondence. Organize and direct staff on special projects as assigned by the property manager.

Worked directly with production personnel to resolve production scheduling issues and conflicts. Planned and established production schedules and optimized control levels for diversified manufacturing operations. Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams. Developed, released and monitored daily schedules to foster on-time completion of finished products. Created new production processes by analyzing current workflow and coordinating customer orders based on material availability and production capacity. Used oracle to provide relevant information, evaluations, and planning data for production.

Prepared travel expense and time sheets reports to submit for manager's approval. Performed routine clerical tasks by scanning, filing and copying documents. Used excel spread sheet to compose, edit and prepare correspondence and other department documents, including invoices documents. Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations. Provided administrative services, including phone and email correspondence, and handling incoming and outgoing mail and faxes. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Manage Customer Accounts and Account Reconciliation Transactions. Track and process Expense Reports. Invoice entry for billing, customer set-up. Prepare Check run and make Daily Deposits. Assist with Month End. Prepare Invoices and job proposals. Keep track of job progress and finalize payment request. Reconciled all accounts and collections.

Answer incoming calls, take messages and direct the caller to the appropriate individual Sort and distribute incoming mail and forward outgoing mail Assist departments with clerical duties, coordinate conference room schedule. Provide administrative support to all internal and external employees Keep office, conference room and break room neat. Book travel arrangements Order and maintain office supplies Perform other duties as assigned Maintain employee directory, calendar and filing system Greet and provide general support to visitors

Greet prospective residents/vendors-Answer prospect calls-Responsible for providing resident services in a professional manner-Maintain excellent customer service-Respond to internal leads-Conduct property tours. Assist with market surveys as needed-Collect deposits/fees associated with moving-Collect rents-Accurately prepare and have a thorough knowledge of all lease/addendum's related paperwork-Maintain accurate prospect traffic and leasing data-Inspect units prior to move in- Assist with planning and hosting of residents events-Audit all lease and renewal files when necessary-Write up, close, and file service requests from residents upon receipt-Work with management team-Assist in posting announcements-Complete third party verification's (First Advantage)-Scan leases into system-Follow up on GUEST cards-Handle packages-Inventory of supplies needed-Perform any other task needed-Knowledge of Yardi, One Site, blue moon and yield star.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs. Provided clerical support to 10 company employees by copying, faxing and filing documents. Offered appointment information updates and rescheduling to guests. Collected, sorted, distributed and sent mail and packages. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Collected payments from tenant and updated account balances.

Customer Service Agent Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings. Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals. Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Obtains underwriting approval by completing application for coverage. Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs. Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications. Provides death benefits by delivering policy proceeds; reassessing client needs.