Venestia Mitchell
Customer Service
PUYALLUP,WA
Summary
Polite and professional Library Assistant successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 20 years.
Overview
14
14
years of professional experience
Work History
Library Assistant
Grandstaff Library Joint Base Lewis-McChord
03.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Maintained secure environment by monitoring visitors at front desk.
- Monitored library environments to maintain safe, hazard-free settings.
- Gained strong understanding of various methods for cataloging books and other materials.
- Set up computer and digital device access, providing assistance with use and operation.
- Helped children select appropriate reading level library books.
- Created welcoming and comfortable space by keeping library clean and organized.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Checked out and checked in materials to support patron circulation needs.
- Provided basic computer assistance to help patrons access needed resources.
- Helped patrons locate resources using catalog and circulation systems.
- Managed library materials for accurate record-keeping.
- Offered basic reference assistance to support information needs.
- Maintained accurate records and confidentiality of library book and periodical inventory.
Lead Teacher
McChord AFB
08.2014 - 02.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Lead Supervisor, Wilson Gym Hourly Child and Youth
Child And Youth Developmental Service
08.2008 - 09.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and implemented customer service policies to enhance satisfaction.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Education
Child Development
National Credentialing Program,
Washington D.C.05.1999
High School Diploma -
M. I. High School
West Point, MS05.1981
Skills
- Information Updates
- Customer Support
- Security Administration
- Eligibility Determinations
- Written and Oral Communications
- Detailed Evaluations
- Good Listening Skills
- Complaint Resolution
- Customer Satisfaction
- Policy and Procedure Adherence
- Documenting Calls
- Corporate Policies and Procedures
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Good Judgment
- Understanding Customer Needs
- Administrative and Office Support
- Telephone Etiquette
- Library Organization
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureCareer advancementFlexible work hoursPersonal development programsWork from home optionTimeline
Library Assistant
Grandstaff Library Joint Base Lewis-McChord
03.2022 - 06.2022
Lead Teacher
McChord AFB
08.2014 - 02.2022
Lead Supervisor, Wilson Gym Hourly Child and Youth
Child And Youth Developmental Service
08.2008 - 09.2014
Child Development
National Credentialing Program,
High School Diploma -
M. I. High School
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