Summary
Overview
Work History
Education
Skills
Timeline
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Venetia Jamison

San Antonio,TX

Summary

Professional Summary

Results-oriented Property Desk Adjuster with extensive experience in Property & Casualty claims, focusing on complex claims resolution. Proficient in policy analysis and damage assessment, maintaining strong relationships with customers and general contractors. Recognized for exceptional documentation skills and thorough investigations that lead to informed claims decisions. Aiming to leverage expertise to enhance claims processing efficiency and client satisfaction.

Overview

18
18
years of professional experience

Work History

Property Desk Adjuster

Allcat Claims Solutions
San Antonio, TX
06.2024 - Current
  • Specialized in managing complex property catastrophe claims involving wind, hail, and hurricane damages, assessing losses, and providing accurate, timely settlements within procedures and authority.
  • Used Xactimate and virtual estimating tools to write detailed estimates, ensuring precise documentation, and adherence to policy standards.
  • Performed in-depth investigations to evaluate damages, verify coverage, and make critical claim decisions for complex, large-loss claims.
  • Reviewed and interpreted homeowner property policies and endorsements, applying policy language to resolve claims, and communicate coverage determinations effectively.
  • Maintained proactive communication with claimants, adjusters, and team members, ensuring all parties were updated on claim statuses, investigation findings, and next steps.
  • Accountable for the security of financial processing of payments, as well as the security information contained in claim files.
  • Identifies potential suspicious activity on claims, and refers to SIU.
  • Establishes reserve funds.

Commissioned & Bonded Notary Public

Independent Work
San Antonio , TX
06.2023 - Current
  • Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
  • Attested to the authenticity of signatures on official documents.
  • Ensured that all signers understood the contents of documents they were signing.
  • Verified customer signatures and identification documents.
  • Maintained records of all notarial acts performed.
  • Provided a secure environment for document signings.
  • Educated customers about the process and requirements for notarization.
  • Followed state laws regarding proper completion of notarial acts.
  • Monitored expiration dates on customer IDs for accuracy and validity.
  • Scheduled appointments with customers in need of Notary services.
  • Checked customer ID documents for completeness and accuracy prior to notarizing them.
  • Kept updated on changes in local and state laws governing Notaries Public.

Primary Customer Service Lead

Adecco Staffing
Louisville , KY
04.2021 - 04.2022
  • Assisted claim support agents in complex case resolution, leveraging strong analytical and problem-solving skills to troubleshoot escalated issues, and
  • Conducted regular audits on claims documentation, improving accuracy and regulatory compliance within the claims process.
  • Handled customer inquiries and complaints in a professional manner.
  • Collaborated closely with management to optimize claim handling procedures, focusing on efficient workflows for complex cases, and enhancing claim cycle times.
  • Managed the customer support function, ensuring timely and effective responses, troubleshooting, and issue resolution.
  • Utilized SQL to generate and analyze reports, tracking key performance indicators (KPIs).
  • Coordinated seamlessly with cross-functional teams to deliver customer requests promptly and accurately, to meet optimal customer success and operational needs.
  • Provided process improvement and feedback from supervisors to ensure compliance with the rules and regulations of the internal knowledge base.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Maintained accurate records of customer interactions and transactions.

Customer Service Specialist

Humana
Louisville, KY
10.2015 - 10.2016
  • Performed data entry of customer orders into the company's order management system.
  • Answered incoming customer inquiries regarding product and service information.
  • Maintained a high level of professionalism while interacting with customers via phone.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Utilized CRM systems.
  • Utilized SQL to assess and prioritize solutions for Medicare and Medicaid, contributing to process improvement.
  • Ensured compliance with HIPAA regulations and patient confidentiality laws

Fulfillment Associate

Amazon Inc
Louisville , KY
09.2014 - 09.2015
  • Fulfilled orders efficiently in a high-demand environment, meeting operational goals, and ensuring accuracy in product handling.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Monitored stock levels and notified supervisor when supplies needed to be replenished.
  • Collaborated with team members to ensure efficient workflow throughout the shift.

Assistant Manager

Sport Clips
Lantana, FL
04.2013 - 04.2014
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.

Pharmacy Technician

Kroger Pharmacy
Lexington, KY
09.2009 - 09.2010
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.

Manager

Sport Clips
Grand Rapids, MI
12.2006 - 12.2009
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

All Lines Adjuster's License #2941432 - Claims Adjusting

The Adjusters School
Katy, TX
06-2023

Commissioned & Bonded - Notary Public

Secretary of State
San Antonio, TX
06-2022

Certification - Pharmacology

Everest Institute
Grand Rapids, MI
03-2007

Skills

  • Complex Claims Investigation and Resolution: Extensive experience in assessing complex property and casualty claims, including large-loss property claims, identifying liable parties, and navigating multi-layered claims processes
  • Policy analysis and interpretation: Proficient in analyzing policy language, endorsements, and exclusions to determine claim eligibility, and provide precise claims resolutions
  • Settlement Negotiation and Communication: Skilled in negotiating settlements that align with policy terms and mitigate risk, ensuring fair outcomes, and upholding customer satisfaction
  • Technical proficiency in Xactimate: Advanced skills in using Xactimate and virtual estimating software for accurate claim valuation and documentation
  • Regulatory Compliance: Well-versed in insurance regulations and industry standards, ensuring adherence to all procedural and legal requirements in claims handling

Technical skills

  • Xactimate Microsoft Office Suite AWS Call Management Systems Claims Documentation Software

Timeline

Property Desk Adjuster

Allcat Claims Solutions
06.2024 - Current

Commissioned & Bonded Notary Public

Independent Work
06.2023 - Current

Primary Customer Service Lead

Adecco Staffing
04.2021 - 04.2022

Customer Service Specialist

Humana
10.2015 - 10.2016

Fulfillment Associate

Amazon Inc
09.2014 - 09.2015

Assistant Manager

Sport Clips
04.2013 - 04.2014

Pharmacy Technician

Kroger Pharmacy
09.2009 - 09.2010

Manager

Sport Clips
12.2006 - 12.2009

All Lines Adjuster's License #2941432 - Claims Adjusting

The Adjusters School

Commissioned & Bonded - Notary Public

Secretary of State

Certification - Pharmacology

Everest Institute

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Venetia Jamison