Venetia Poitier
Deerfield Beach,Florida
Summary
Professional and knowledgeable Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Office Assistant/ Court Reporter
On The Record
04.2018 - Current
- Upheld quality control policies and procedures to increase customer satisfaction
- Participated in ongoing proprietary product trainings and certifications to become more of an asset
- Liaised with attorneys, clients, and court staff to coordinate depositions, hearings, and legal proceedings
- Supervised training, and court reporters to maintain professional standards
- Managed office operations, handling approximately 30 incoming calls, emails, and correspondence per day
- Maintained accurate and confidential records of court proceedings, including transcripts, exhibits, and documentation.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Court Specialist II/ Team Lead
Broward County Clerk Of Courts
10.2013 - 04.2018
- Set attainable daily, weekly and monthly goals and game plans for the department
- Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings
- Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring satisfaction with the service before ending the interaction
- Conduct record searches, processed transcripts, and handled confidential documents accurately
- Volunteered to handle complaints and issues for manager during busy time periods.
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Reviewed presented documents for compliance to standards.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
Education
Medical Assistant Certificate -
Sanford Brown Institute
Fort Lauderdale, FL11.2009
Skills
- CRM Software
- Microsoft Products
- Problem Resolution
- Call Center Environments
- Working efficiently within a remote setting
- Customer Service
- Time Management
- Data Entry
- Critical Thinking
- Active Listening
Timeline
Office Assistant/ Court Reporter
On The Record
04.2018 - Current
Court Specialist II/ Team Lead
Broward County Clerk Of Courts
10.2013 - 04.2018
Medical Assistant Certificate -
Sanford Brown Institute
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