Summary
Overview
Work History
Education
Skills
Timeline
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VENETIA WILLIAMS

The Bronx

Summary

Experienced Office Manager specializing in healthcare administration and front office operations. Skilled in optimizing efficiency, streamlining workflows, and providing exceptional patient service in fast-paced clinical environments. Known for strong organizational skills, reliability, and expertise in managing cross-functional teams while upholding confidentiality standards and utilizing EMR systems effectively. Proficient in billing, scheduling, and maintaining clear patient communications.

Overview

23
23
years of professional experience

Work History

Office Manager

Chester Neurology
01.2015 - Current
  • Managed over 50 incoming patient calls daily, coordinating messages, scheduling, and patient intake.
  • Handled insurance verification, collected copays, and coordinated patient referrals to specialists.
  • Posted insurance payments, reconciled EOBs, submitted claims, and followed up on unpaid or denied claims.
  • Managed all prior authorizations for medications and imaging (MRI/CT).
  • Entered and maintained accurate patient records, including demographics, medical and surgical histories, medications, and social/family histories.
  • Ensured HIPAA compliance and maintained confidentiality of all patient data.
  • Monitored and restocked office supplies and maintained equipment functionality.
  • Improved workflow processes and team productivity through effective management and process refinement.

Cashier

Rite Aid
08.2007 - 04.2015
  • Processed customer transactions with accuracy and efficiency.
  • Provided friendly customer service, assisted with product location, and promoted rewards programs.
  • Managed cash drawer and resolved discrepancies promptly.
  • Restocked merchandise and maintained cleanliness of front-end areas.

Cashier

Kmart
04.2007 - 07.2007
  • Delivered excellent customer service and handled purchases and returns.
  • Maintained accurate cash handling procedures and provided self-checkout support.
  • Managed returns desk and ensured smooth front-end operations.

Cashier

Home Depot
02.2006 - 11.2006
  • Assisted customers with product selection and processed all forms of payment.
  • Maintained a clean and organized checkout area.
  • Replenished merchandise and ensured shelves were well-stocked and presentable.

Sales Associate

Forever 21
11.2005 - 01.2006
  • Supported customers with merchandise selection and answered inquiries.
  • Handled returns, exchanges, and assisted with pricing and tagging inventory.
  • Promoted additional products to increase sales and customer satisfaction.

Inventory Auditor

RGIS Inventory Specialist
12.2004 - 11.2005
  • Conducted inventory counts and ensured accuracy in stock reports.
  • Verified product quality and maintained organized inventory records.
  • Delivered excellent customer service during onsite audits.

Head Cashier

Duane Reade
06.2002 - 03.2004
  • Supervised front-end team of 3 cashiers, handling customer transactions and store opening/closing procedures.
  • Trained new staff, maintained shift logs, and ensured efficient checkout operations.
  • Promoted customer loyalty through helpful service and attention to detail.

Education

High School Diploma -

Walton High School
Bronx, NY
01.2002

Skills

  • Electronic Medical Records (EMR)
  • Insurance Verification & Billing
  • Scheduling & Patient Intake
  • Prior Authorizations (Medication, Imaging)
  • Office Administration
  • Microsoft Excel & Windows 10
  • Strong Communication Skills
  • Time Management & Organization
  • Team Collaboration
  • Basic Internet & Computer Literacy
  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Administrative support
  • Scheduling and calendar management
  • Document management
  • Billing

Timeline

Office Manager

Chester Neurology
01.2015 - Current

Cashier

Rite Aid
08.2007 - 04.2015

Cashier

Kmart
04.2007 - 07.2007

Cashier

Home Depot
02.2006 - 11.2006

Sales Associate

Forever 21
11.2005 - 01.2006

Inventory Auditor

RGIS Inventory Specialist
12.2004 - 11.2005

Head Cashier

Duane Reade
06.2002 - 03.2004

High School Diploma -

Walton High School

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