Venetric Jackson
Master Lever Care Coordinator
Tomball,US
Summary
Experienced care coordinator with a proven track record in patient advocacy, healthcare planning, and resource management. Recognized for fostering effective team collaboration and consistently achieving measurable results. Adaptable to evolving needs, possessing strong communication and organizational skills. Known for reliability and a focus on delivering high-quality care outcomes.
Overview
23
23
years of professional experience
Work History
Master Level Care Coordinator
The Harris Center for Mental Health and IDD
02.2018 - Current
- Coordinated patient care plans, ensuring alignment with treatment goals and individual needs.
- Conducted comprehensive assessments to tailor support strategies, enhancing client engagement and service effectiveness
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Implement creative solutions in Skills Training, Case Management, Medication Training & Support, Psychiatric treatment, and Psychosocial rehab as it leads to enhanced career placement success and client empowerment.
Lead PBX Communications Operator
The Women’s Hospital of Texas
08.2017 - 04.2022
- Operated multi-line phone system to efficiently manage incoming calls and patient inquiries.
- Utilized EPIC communication technologies to streamline operations, leading to measurable improvements in response times.
- Fostered teamwork by implementing cross-departmental meetings, significantly boosting engagement and collaboration among staff.
- Oversaw emergency communication protocols, ensuring readiness for various crisis scenarios within the facility.
Senior Health Advisor
UnitedHealthcare
08.2014 - 02.2018
- Analyzed customer data using CRM software, identifying trends that informed policy adjustments and improved service delivery.
- Championed the adoption of ethical business practices throughout all aspects of advisory operations, fostering an environment of trust and transparency with client
- Contributed to the development of internal training programs designed to elevate the skills of existing staff members while fostering a culture of continuous learning within the organization.
- Mentored new hires on effective communication strategies and policy adherence, nurturing a knowledgeable and cohesive team atmosphere.
Clinical Mental Health Counselor - Internship Student
Upbring Krause Children’s Center
06.2017 - 12.2017
- Developed individualized treatment plans addressing mental health needs of children and adolescents.
- Provided crisis intervention services, effectively managing acute situations while ensuring safety of clients.
- Facilitated group therapy sessions, promoting peer support and fostering a sense of community among participants.
- Conducted comprehensive assessments to identify behavioral issues and inform treatment strategies.
- Contributed to community outreach efforts by participating in events, workshops, and presentations on mental health topics.
Customer Service Dispatcher
City of Houston
04.2013 - 02.2014
- Liaised with city departments to resolve escalated issues, fostering collaboration and improving customer satisfaction.
- Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement..
- Coordinated emergency response by prioritizing service requests and dispatching resources efficiently.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Customer Care Manager
JPMorgan Chase Bank
08.2002 - 11.2012
- Proficiency in providing technical support and resolving IT related issues on hardware & software operating systems for Mac OS X & Windows PC, MS operating systems, SAP, OKTA, HTML, and installed firewalls.
- Conducted performance reviews for team members, fostering professional growth and accountability within the department.
- Established key performance indicators (KPIs) for customer care metrics, driving focus on quality assurance initiatives.
- Developed training programs for staff, ensuring consistent service delivery and adherence to compliance standards.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Master of Education - Clinical Mental Health Counseling
Lamar University
Beaumont, TX12.2017
Bachelor of Science - Business Management
University of Phoenix-Texas
Houston, TX11.2012
Skills
- Patient education
- Expertise in HIPAA compliance
- Strong grasp of medical terminology
- Documentation proficiency
- Expertise in patient advocacy
- Code compliance expertise
- Case management expertise
- Expertise in Epic Systems
- Expertise in Microsoft Office applications
- CRM software proficiency
- Proficient in counseling techniques
- Crisis management expertise
- Clinical care expertise
- Effective organizational skills
Timeline
Master Level Care Coordinator
The Harris Center for Mental Health and IDD
02.2018 - Current
Lead PBX Communications Operator
The Women’s Hospital of Texas
08.2017 - 04.2022
Clinical Mental Health Counselor - Internship Student
Upbring Krause Children’s Center
06.2017 - 12.2017
Senior Health Advisor
UnitedHealthcare
08.2014 - 02.2018
Customer Service Dispatcher
City of Houston
04.2013 - 02.2014
Customer Care Manager
JPMorgan Chase Bank
08.2002 - 11.2012
Bachelor of Science - Business Management
University of Phoenix-Texas
Master of Education - Clinical Mental Health Counseling
Lamar University
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