Venezela Greene
Columbia ,SC
Summary
Dedicated Correctional Officer with extensive experience at Kershaw County Detention Center, skilled in problem solving management and conflict resolution. Proven ability to maintain safety and order under pressure, utilizing first aid training and strategic planning to effectively respond to emergencies. Committed to fostering a secure environment for staff and detainees alike.
Overview
2026
2026
years of professional experience
Work History
Correctional Officer
Kershaw County Detention Center
Camden
02.2023 - Current
- Maintain order as well as safety of all staff and detainees
- Use good judgment in life or death situations
- Work well under pressure with make sure when there is something going on at the jail I remain calm
- Write reports and keep logs of all movement
Correctional Officer
SC Department Of Juvenile Justice
Columbia
02.2021 - 02.2022
- Monitored inmate activities to ensure safety and security within facility.
- Assisted in conducting routine inspections of cells and common areas.
- Learned and applied emergency response protocols during incidents.
- Maintain logs of daily events.
Call Center Representative
Bank of America
Sumter
2020 - 2021
- Managed high-volume inbound calls while ensuring customer satisfaction and effective issue resolution.
- Assisted customers with product inquiries, billing issues, and troubleshooting technical problems.
- Utilized CRM software to document interactions and track customer feedback for service improvements.
- Trained new team members on company policies, procedures, and effective communication techniques.
- Analyzed call data to identify trends and recommend strategies for improving response times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Art Education
Francis Marion University
Florence, SCAssociate of Science - Medical Billing And Coding
Central Carolina Technical College
Sumter Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Contraband seizure
- Stress tolerance
- Crisis management
- Mentorship
- Staff management
- File and record maintenance
- Records management
- Excellent problem solver
Timeline
Correctional Officer
Kershaw County Detention Center
02.2023 - Current
Correctional Officer
SC Department Of Juvenile Justice
02.2021 - 02.2022
Call Center Representative
Bank of America
2020 - 2021
Art Education
Francis Marion University
Associate of Science - Medical Billing And Coding
Central Carolina Technical College