Veng Thao

Brooklyn Park,MN

Summary

As an IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.

Overview

years of professional experience

Certification

Work History

IT Specialist

Traction Ag

Auburn, IN

03.2022 - 03.2026

Managed lifecycle of IT assets including provisioning, deployment, and secure disposal using Apple DEP and Cisco Meraki
Administered Active Directory and AWS WorkSpaces environments for user access and virtual desktops
Delivered Tier 1–2 support across Windows, macOS, iOS, and Android devices
Performed system patching, software deployment, and endpoint security updates
Led onboarding/offboarding processes, including account provisioning and access termination
Managed Google Workspace users, groups, and email support
Maintained and patched WatchGuard firewall systems
Coordinated with vendors for procurement, licensing, and technical solutions
Provided technical guidance and support across departments

Desktop Support Engineer

Boston Scientific

Maple Grove, MN

03.2021 - 03.2022

Customer/System Specialist, Desktop Support Tech

Allina/ Childrens Hospital

Minneapolis, MN

12.2018 - 01.2021

Full list of titles and companies can be given upon request.

Skills

Systems & Tools: Cisco Meraki, Active Directory, AWS, Azure, ServiceNow, SCCM, Workspace ONE, WatchGuard, Jira/Atlassian, SAP, Remedy
Networking: TCP/IP fundamentals, VPN setup and support, Firewall rule configuration and troubleshooting, Network device configuration (routers, switches, access points), Remote access tools (RDP, SSH)
Personal: dependable, adaptable, flexible, team player, critical thinking, detail oriented, people oriented

Quality Assurance: functional and regression testing, User Acceptance Testing (UAT) support, System and application validation
DEV OPS: github, python, shell scripting

Accomplishments

Successfully supported the merger of two organizations by completing a Google Workspace and Jira integration with a high level of accuracy and efficiency, ensuring minimal disruption to users and maintaining data integrity throughout the process.
Lead the decommissioning of an on-prem network along with providing assistance in cloud migration.
Lead a team of 5 staff members in completion of Windows 10 upgrade. Replaced over 1000 devices.