Venice Davidson, PMP, LSSGB
Program Manager
Atlanta,GA
Summary
Experienced Program Manager with 5+ years of experience managing moderate to large sized projects/ programs from initiation to launch within complex operating environments. Strong leadership, priority management, facilitation, and organizational skills. Experience building relationships and collaborating across a geographically dispersed team. Skilled in program/portfolio management tools. Proven ability to work in ambiguous and unpredictable contexts, with strong situational awareness and critical thinking skills. Program/project management experience in Software as a Service (SaaS) industry.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Program Manager
Utility Associates
Decatur, GA
01.2021 - Current
- Devised program goals and continually assess and align those goals to complete successful software and hardware product implementation
- Managed the professional development and training of staff, including internal program and staff evaluations and increased productivity by 35%
- Collaborated with executive leadership to strategize innovative business processes and technology initiatives, resulting in a 47% improvement in operational efficiency
- Implemented a strategy for keeping all relevant teams and stakeholders up to date and aware of project/program launches, managing program documentation and deliverables such as the program charters, timelines, and communication plans
- Managed program documentation and deliverables such as the program charters, timelines, and communication plans, resulting in a 10% increase in project documentation accuracy.
Project Manager
Utility Associates
Decatur, GA
08.2019 - 12.2020
- Developed and managed project schedules, budgets, and resources, resulting in a 22% reduction in project costs
- Facilitated communication and collaboration between team members and stakeholders, resulting in a 30% increase in project transparency and alignment
- Conducted post-project reviews and identified areas for improvement, resulting in a 15% increase in project efficiency on future projects.
Office Manager
Utility Associates
Decatur, GA
07.2018 - 08.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Evaluated employee records and productivity and submitted evaluation reports.
Office Manager
Chime Solutions
Morrow, USA
11.2016 - 06.2018
- Coordinated office operations, including planning meetings, managing multiple calendars, and scheduling appointments for department managers
- Sourced and negotiated contracts with vendors for special project needs
- Trained and coached 800 new hires on company processes, allowing for smoother onboarding process.
Licensed Realtor
Keller Williams Realty Intown
Atlanta, USA
01.2015 - 11.2016
- Interviewed clients to determine what properties they were seeking, generating lists to meet those requirements from available properties
- Compiled budget reports and analyze profit and loss statements to learn for future clients.
Service Team Leader
American Express
Atlanta, USA
01.2013 - 01.2015
- Controlled a diverse team of call center associates handling daily and complex requirements of inbound call center volume
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices.
Education
Master Of Business Administration M.B.A - Project Management
Strayer University
06.2018 - Current
Bachelor Of Science B.Sc - Psychology
Clayton State University
Skills
Process Improvement
Certification
Project Management Professional
Timeline
Program Manager
Utility Associates
01.2021 - Current
Project Manager
Utility Associates
08.2019 - 12.2020
Office Manager
Utility Associates
07.2018 - 08.2019
Master Of Business Administration M.B.A - Project Management
Strayer University
06.2018 - Current
Office Manager
Chime Solutions
11.2016 - 06.2018
Licensed Realtor
Keller Williams Realty Intown
01.2015 - 11.2016
Service Team Leader
American Express
01.2013 - 01.2015
Bachelor Of Science B.Sc - Psychology
Clayton State University
Project Management Professional
Aug 2020
Lean Six Sigma Green Belt
Apr 2021
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