Venice Izbicki

• Directed dispatching, routing, and tracking of 2 fleet vehicles.
• Maintained updated and detailed records of calls in a physical and electronic database.
• Closely monitored dispatch board to triage and prioritize over 20 daily calls.
• Processed orders, ran bulk pick sheets, processed and printed invoices, and created daily shipping logs.
• Directed investigations to verify and resolve customer or shipper complaints.
• Sent out 2 drivers to assist [Number] hourly callers based on locations, needs, and worker availability.
• Received new orders, prepared documentation and assigned personnel.
• Monitored flow of paperwork and directed information to appropriate departments.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Gathered medical information, weight and height measurements and vital signs.
• Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Transported food trays and aided with feeding.
• Updated documentation and reports detailing patient activities, care actions and hospital determinations.
• Collected and transported specimens to prepare for lab testing.
• Completed documentation of care, hospital actions and patient activities.
• Furthered skills by actively taking part in employee training and taking classes to improve skills.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.

• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Collected room deposits, fees and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Answered multi-line phone system and greeted callers enthusiastically.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
• Assisted guests by furnishing information and directions to casino, gift shop and dining areas.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided information regarding charge accounts and loyalty programs.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Communicated professionally with colleagues, freelancers and clients.

Make appointments for Clients

Type