Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venice McDuffie

Hahira, GA, USA,MI

Summary

Dynamic customer service professional with proven expertise at NexRep, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently improve satisfaction rates while efficiently handling escalated issues. Committed to fostering positive experiences and maintaining high service standards in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

NexRep
Remote, Indiana
12.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Assistant Teacher

Omas Learning Center & Daycare Inc.
01.2024 - 12.2024
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Promoted literacy and comprehension skills through guided reading sessions.

Home Maker

Self-employed
10.2018 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Lead Sales Associate

Dollar General
10.2015 - 10.2018
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Representative

Kmartcorp
06.2009 - 08.2011
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

No Degree - Business

UW-Parkside
Kenosha, WI
07.2008

High School Diploma -

Rufus King
Milwaukee, WI
05-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Type 25 wpm
  • Logical problem solving skills
  • Proven oral & written communication skills
  • Proper navigation of windows operating systems
  • Complaint handling
  • Call center experience
  • Professional telephone demeanor
  • Scheduling
  • Excellent organization and work prioritizations skills

Timeline

Customer Service Representative

NexRep
12.2024 - 05.2025

Assistant Teacher

Omas Learning Center & Daycare Inc.
01.2024 - 12.2024

Home Maker

Self-employed
10.2018 - 01.2024

Lead Sales Associate

Dollar General
10.2015 - 10.2018

Customer Service Representative

Kmartcorp
06.2009 - 08.2011

No Degree - Business

UW-Parkside

High School Diploma -

Rufus King

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