Venice VanDyke

Responsible for answering phone calls in a call center capacity. Ensure all clinical visits and/or surgery appointments are scheduled for the main office and satellite locations.

Assist referring and co-managed physicians, staff and patients with scheduling needs. Maintain efficiency of doctor's schedules.

Effectively gather and document information to patient records electronically. Confirm and accurately complete documentation required for insurance coverage and billing purposes.

Answering incoming calls.

Checking in and checking out, patients.

Schedule patient's appointments.

Collecting copayments and deductibles, verifying eligibility of insurance.

Scanning patient information and uploading into the eHR system.

Assisting physicians with any additional scheduling needs.

• Process initial claims for benefits under Titles II, XVI and/or XVII of the Social Security Act.
• Takes the required actions to obtain, electronically store and examine all relevant evidence for adjudication of claims and authorize entitlement or disallowance at all claim levels.
• Respond to inquiries from beneficiaries, recipients or the general public to develop, investigate, and/or resolve any post-entitlement issues that may involve suspension, resumption, adjustment or termination or eligibility of payments.
• Prepare formal or informal determinations relating the facts, evidence and issues to the requirements of the law, regulations, policies and precedents administered by SSA.
• Assist the public by explaining the options for conducting business with SSA, including online servies. Inform claimants and/or their representative about their legal right and reporting responsibilities.

• Communicated schedule changes each morning with department heads and other ancillary areas to meet scheduling needs.