Summary
Overview
Work History
Education
Skills
Certification
Cooking, Gardening, Reading, Craft
Work Availability
Quote
Timeline
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Veniece Houston

Atlanta,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

McDonald's Restaurant
Senoia, GA
04.2022 - Current
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Customer Service Representative Manager

McDonald's Restaurant
1010 PointSouth Parkway, GA
10.2011 - 09.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Maintained store equipment, printers and fax machines.
  • Trained and developed personnel to improve safety, employee relations and resolve 20 issues.

Education

Bachelor of Arts - Theology, Minor in Psychology

Carver College
Atlanta, GA

Skills

  • Greet Guests
  • Pollution Prevention
  • Customer Service
  • Managing Reception
  • Quality Standards
  • Employee Coaching and Motivation
  • Business Management Principles
  • Health and Safety Regulations
  • Issue and Conflict Resolution
  • Managing Laborers
  • Strategic Planning
  • Sales Strategies
  • Managing Cash Register

Certification

ServSafe Certification with State of GA 2023

Cooking, Gardening, Reading, Craft

These are somethings I like doing when I have done time.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Manager

McDonald's Restaurant
04.2022 - Current

Customer Service Representative Manager

McDonald's Restaurant
10.2011 - 09.2019

Bachelor of Arts - Theology, Minor in Psychology

Carver College

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Veniece Houston