Venisce Williams
Jeffersonville,IN
Summary
Proven leader in the hospitality industry, adept at driving operational excellence and enhancing customer satisfaction at Hooters of America. Skilled in staff management and business operations, with a track record of boosting team morale and productivity. Implemented strategies resulting in significant service quality improvements, demonstrating exceptional team leadership and inventory control expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hooters of America
06.2022 - 07.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Improved operational workflows, resulting in smoother running of establishment.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced operational efficiency by streamlining inventory management processes.
- Implemented customer feedback system, leading to improved service offerings.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Front of House Manager
Hooters of America
01.2020 - 06.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Front of House Manager
Red Lobster
12.2018 - 01.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06.1996
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Employee Relations
- Team leadership expertise
- Food safety and sanitation
- Business operations knowledge
- Training and development background
Certification
ServeSafe and Indiana Liquor licenses
Timeline
Assistant General Manager
Hooters of America
06.2022 - 07.2024
Front of House Manager
Hooters of America
01.2020 - 06.2022
Front of House Manager
Red Lobster
12.2018 - 01.2020
High School Diploma -
Jeffersonville High School
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