Venise Covington
Wilmington,DE
Summary
Compassionate caregiver offers 4 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Home Health Aide
Endy Harvey
01.2021 - Current
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered prescribed medications under direction of physician.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Credit Analyst
Bank Of America
10.2022 - 06.2023
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Negotiated payment plans and loan terms with delinquent customers
Administrative Client Coordinator
Maxim Healthcare
10.2021 - 10.2022
- Responded to client questions and maintained log of conversations.
- Established and built lasting relationships with clients.
- Attended client meetings, prospect meetings and client and marketing events.
- Delivered administrative support to assigned group of clients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Account Manager
Discover Bank, Member FDIC
01.2019 - 10.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
Direct Support Professional Caregiver
Shirley Bell
04.2018 - 01.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Shift Supervisor
Starbucks
08.2015 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - Nursing
Delaware Technical And Community College
Newark, DE01.2026
Skills
- Supply Replenishment
- Daily Workflows
- Bed Transfers
- Patient Bathing and Grooming
- Vital Assessments
- Restock Shelves
- Safety Standards
- Task Delegation
- Optical Character Reading Software
- Web-Based Communication
- Client Relationship-Building
- Work Planning and Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Certification
- BLS certification , American Red Cross - 2025
BLS certified
The American Red Cross Basic Life Support (BLS) course is designed to train healthcare professionals including nurses, physicians, EMS professionals, and other healthcare and public safety personnel to respond to breathing and cardiac emergencies in adults, children and infants.
Timeline
Credit Analyst
Bank Of America
10.2022 - 06.2023
Administrative Client Coordinator
Maxim Healthcare
10.2021 - 10.2022
Private Home Health Aide
Endy Harvey
01.2021 - Current
Account Manager
Discover Bank, Member FDIC
01.2019 - 10.2021
Direct Support Professional Caregiver
Shirley Bell
04.2018 - 01.2019
Shift Supervisor
Starbucks
08.2015 - 04.2018
Bachelor of Science - Nursing
Delaware Technical And Community College
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