Venise Francois
Human Resource
Naples,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certificate
1
1
Language
Work History
FC Associate I
Amazon
12.2021 - Current
- Read and analyzed work orders to verify consistency with merchandise information.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
Lead Cook
Sonny's Real Pit BBQ
11.2020 - 12.2021
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Interviewed, trained and hired 5 staff members since 2020, improving kitchen operational flow 40% while maintaining 70% employee retention.
- Supervised line cooks to monitor food safety and order accuracy.
- Taught kitchen staff safety protocols and restaurant standards.
- Prepared meals for lunch and dining services with average of 15 tables per day.
- Took over line positions in event of emergency.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Surgical Technologist
Nch Medical Center
09.2018 - 10.2020
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Created and maintained unobstructed operative fields using diverse range of tools.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Worked with vendors for speedy procurement of services and equipment.
- Maintained high infection control standards.
- Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Sterile Processing Tech
Nch Medical Center
01.2018 - 09.2018
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Wrapped trays, instrument packs, and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Recorded biologicals and test results.
- Verified and maintained proper documents and records for sterilization.
- Inspected sterile package integrity prior to distribution.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Picked instruments and supplies for surgeries.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Supervisor
Beal's inc
10.2017 - 12.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Sterilization technician
Physician Regional Medical Center
04.2015 - 10.2017
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Picked instruments and supplies for surgeries.
- Wrapped trays, instrument packs, and sets.
- Recorded biologicals and test results.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Inspected sterile package integrity prior to distribution.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Verified and maintained proper documents and records for sterilization.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Operations Assistant Manager
Dollar Tree
03.2016 - 06.2017
- Managed and maintained file system covering expenses, reports, and support documentation.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with facility scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Managed day-to-day department operations with effective workflow coordination.
- Developed strategies to streamline operational processes and reduce costs.
- Provided administrative support with accurate document preparation and data entry.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Cook/ MIT
Waffle House
11.2015 - 06.2016
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Measured and mixed ingredients according to precise recipes for best results.
- Adjusted recipes based on ingredient availability or customer request.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Machine Operator II
ARTHREX MANUFACTURING INC
05.2013 - 11.2015
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Kept detailed production records and identified hold-ups.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Merchandise Coordinator
Marshalls
06.2011 - 05.2013
- Answered customer questions regarding store merchandise, department information, and pricing.
- Hired new merchandising employees and provided effective training.
- Monitored and analyzed sales records and consumer purchasing trends.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Priced products based on season and market demand.
- Assembled quarter and full-size point of purchase promotional displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Designed advertising campaigns and promotional deals.
- Verified products appeared at correct locations in proper quantities.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Worked with managers and advertising directors to optimize promotions.
- Supervised departmental employees.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Crew Trainer
Sonic Drive-In
06.2010 - 05.2012
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Cashier/ Pharmacy Clerk
Public
06.2005 - 02.2006
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Surgical technologist - Surgical Technology
Lorenzo Walker Institute
Naples, FL 08.2008 - 07.2009
Clinical /Internship - Surgical Technology
Physician Regional (Pine Ridge)
Naples, FL 02.2009 - 02.2009
Surgical Technologist - Surgical Technology
Ophthalmology Surgery
Naples, FL 02.2009 - 02.2009
General Surgery - undefined
Naples Day South
03.2009 - 03.2009
Plastics Surgery - undefined
Hand/Foot Surgery
03.2009 - 03.2009
General Surgery - undefined
Naples Community Hospital Downtown
04.2009 - 04.2009
Orthopedic Surgery - undefined
Neurology Surgery
04.2009 - 04.2009
General Surgery - undefined
Naples Community Hospital North
05.2009 - 05.2009
Ob/GYN Surgery - undefined
Pediatric Surgery
05.2009 - 05.2009
CNA/HHA - undefined
Southwestern Vocational Training
02.2010 - 08.2010
Fla Health and Life and Annuity agent - undefined
Xcel Testing Solutions
07.2017 - 07.2017
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH08.2026
Skills
Microsoft Word Office (3 years)Microsoft PowerPoint Office (3 years)Microsoft Excel office (3 years)Bilingual – Haitian Creole and English (15 years)
Material Handling
Fulfillment Processing
Inventory Auditing
Warehouse Safety
Hazardous Material Disposal
Teamwork and Collaboration
Willing to Learn
Certification
CPR Certified
Additional Information
Association of surgical Technologists
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of 8 in the development of reorganizing the store for optimal profit.
- Promoted to Operations Manager after 1 year with the company.
Timeline
FC Associate I
Amazon
12.2021 - Current
Lead Cook
Sonny's Real Pit BBQ
11.2020 - 12.2021
Surgical Technologist
Nch Medical Center
09.2018 - 10.2020
Sterile Processing Tech
Nch Medical Center
01.2018 - 09.2018
Supervisor
Beal's inc
10.2017 - 12.2017
Fla Health and Life and Annuity agent - undefined
Xcel Testing Solutions
07.2017 - 07.2017
Operations Assistant Manager
Dollar Tree
03.2016 - 06.2017
Cook/ MIT
Waffle House
11.2015 - 06.2016
Sterilization technician
Physician Regional Medical Center
04.2015 - 10.2017
Machine Operator II
ARTHREX MANUFACTURING INC
05.2013 - 11.2015
Merchandise Coordinator
Marshalls
06.2011 - 05.2013
Crew Trainer
Sonic Drive-In
06.2010 - 05.2012
CNA/HHA - undefined
Southwestern Vocational Training
02.2010 - 08.2010
General Surgery - undefined
Naples Community Hospital North
05.2009 - 05.2009
Ob/GYN Surgery - undefined
Pediatric Surgery
05.2009 - 05.2009
General Surgery - undefined
Naples Community Hospital Downtown
04.2009 - 04.2009
Orthopedic Surgery - undefined
Neurology Surgery
04.2009 - 04.2009
General Surgery - undefined
Naples Day South
03.2009 - 03.2009
Plastics Surgery - undefined
Hand/Foot Surgery
03.2009 - 03.2009
Clinical /Internship - Surgical Technology
Physician Regional (Pine Ridge)
02.2009 - 02.2009
Surgical technologist - Surgical Technology
Lorenzo Walker Institute
08.2008 - 07.2009
Cashier/ Pharmacy Clerk
Public
06.2005 - 02.2006
Surgical Technologist - Surgical Technology
Ophthalmology Surgery
02.2009 - 02.2009
Bachelor of Science - Business Administration
Southern New Hampshire University
Membership End Date
Current
Membership Start Date
10/01/08
Membership End Date
Current
Membership Start Date
10/01/08