VENISE GOZUM

As a CNA, I helped take care of patients with their daily needs. I helped them get dressed, bathe, eat, and move around safely. I check their vital signs like blood pressure and temperature, and I make sure they’re comfortable and clean. I also keep their rooms tidy, change their bedsheets, and help prevent things like bedsores by turning them regularly.

I pay attention to how patients are doing and report any changes to the nurses.

• Working at Starbucks has really taught me excellent customer service skills, adaptability, and the ability to remain calm under pressure - essential traits for assisting patients.
• My experience in handling diverse customer interactions and communication skills would make me an ideal candidate for resolving issues efficiently in a dynamic environment.

• Volunteering for kindergartners demonstrates my patience, empathy, and effective communication skills.
• My experience with children also indicates adaptability, an essential trait when working with patients.

• Maintained high customer satisfaction levels by going extra mile to personalize service.
• Conducted regular cleaning tasks to ensure a hygienic work environment.
• Helped customers obtain additional assistance with different needs and concerns.