Venise Krachon
NOBLESVILLE,IN
Summary
Driven, hardworking and passionate job seeker with strong organizational skills eager to secure the position of HR Administrator. Ready to help the team achieve company goals. Very detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Aiming to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Technician
CVS HEALTH CORPORATION
03.2024 - Current
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Enhanced pharmacy efficiency by accurately entering prescription information into the system and maintaining up-to-date patient records.
- Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
RECEPTIONIST
Brookdale Senior Living Memory Care
01.2024 - Current
- Greets incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed and answers central telephone system promptly and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
PATIENT CARE TECHNICIAN
Fresenius Medical Care
04.2023 - 10.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior treatments.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
PATIENT CARE TECHNICIAN
Kroger Health
07.2021 - 08.2022
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered and managed over 20 patients and assisted calls, assessed needs, and offered qualified support.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained clean and safe environment to promote patient safety and comfort.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
SUBSITUTE TEACHER, K-12
Noblesville Schools
10.2015 - 08.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts with over 25 students each day.
- Followed lesson plans designed by absent teachers.
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Assigned, explained and graded homework.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided instruction for students in core subject areas.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Enforced school and class rules to maintain order in classroom.
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
MEDICAL RECORDS SPECIALIST
South East Regional Health Authority
10.2000 - 11.2002
- Tracked and monitored requests for medical records release.
- Managed over 60 patients and per day.
- Assisted in preparation of medical reports for external parties.
- Input data into computer programs and filing systems.
- Generated and maintained statistical data related to medical records.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Verified accuracy of patient information in medical records.
- Maintained patient records in compliance with security regulations.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained accuracy, completeness, and security for medical records and health information.
Customer Service Representative
National Water Commission
06.1998 - 03.2000
- Daily visits to over 30 clients door to door; Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Associate of Science - Health Sciences
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Blood Glucose Monitoring
- Patient Information Collection
- Equipment Disinfection
- Medical Histories and Vital Statistics
- Data Collection
- Taking Vital Signs
- Patient Data Management Systems
- Medical Supply Stocking
- Medical Supply Monitoring
- Treatment Room Sanitation
- Height and Weight Measurement
- Patient Vital Taking
- Medical Inventory Management
- Vital Statistics Recording
- Patient confidentiality
- Labeling Accuracy
- Medication Dispensing
- Insurance Verification
- Data entry proficiency
- Pharmaceutical Calculations
- Prescription Interpretation
- Dosage Form Preparation
- Pharmacy Law Compliance
- Team Collaboration
- Prescription Filling
- Confidentiality and HIPAA
- Drug Inventory Control
- Insurance Billing
- Drug Inventory Management
- Receiving incoming supplies
- Processing payments
- Customer Service
- Time Management
- Multitasking
- Reliability
- Prescription Filling and Labeling
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Cash Register Operations
Certification
CPR/BLS...AMERICAN RED CROSS
Timeline
Retail Pharmacy Technician
CVS HEALTH CORPORATION
03.2024 - Current
RECEPTIONIST
Brookdale Senior Living Memory Care
01.2024 - Current
PATIENT CARE TECHNICIAN
Fresenius Medical Care
04.2023 - 10.2023
PATIENT CARE TECHNICIAN
Kroger Health
07.2021 - 08.2022
SUBSITUTE TEACHER, K-12
Noblesville Schools
10.2015 - 08.2017
MEDICAL RECORDS SPECIALIST
South East Regional Health Authority
10.2000 - 11.2002
Customer Service Representative
National Water Commission
06.1998 - 03.2000
Associate of Science - Health Sciences
Ivy Tech Community College of Indiana
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