Venisha James
Brooklyn,NY
Summary
Dynamic leader with a proven track record at Transitional Service of New York, adept in strategic planning and relationship building. Excelled in directing a team towards effective case management, achieving significant improvements in service delivery. Skilled in data analysis and motivational interviewing, demonstrating exceptional administrative and leadership capabilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Program Director/Housing Supervisor
Transitional Service of New York
Jamaica, USA
07.2022 - Current
- Directed and supervised a team of case managers, providing guidance and support to ensure effective case management practices, and adherence to agency policies and regulations.
- Managed and allocated resources to support the case management team in meeting client needs, ensuring the timely delivery of services and support.
- Assigns caseloads to 15 case managers and schedules work according to priority.
- Do weekly chart audit reviews for case managers assigned to caseloads.
- Follow up on rent reports weekly for any changes, or recoupment.
- Host case conferences, staff meetings, and training.
- Liaison with tenants and landlords to assess and handle issues in apartments
- Handle invoices, petty cash and reconciliations
- Complete balance reports, expense reports and check request
- Interview external candidates for vacant beds in programs
- Reinforce rules, regulations and policies of agency
- Conduct weekly supervision with staff and follow up on any issues addressed
- Ensured that case managers adhered to organizational policies, procedures, and ethical standards, while providing feedback for continuous policy improvements
- Managed human resource goals by recruiting, training, coaching and disciplining employees
- Updated director about project status, and concerns on daily basis
Case Manager
Transitional Service of New York
Bellerose, USA
03.2018 - 07.2022
- Coordinating and providing care that is safe and timely.
- Managed a caseload of 30 to 40 clients to satisfy multiple, diverse needs.
- Recording clients' progress, charting referrals, and scheduling home visits.
- Worked with medical teams, patients, and families to implement effective treatment plans.
- Developed individual treatment plans, and provided counseling to patients.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Developed and maintained a clean and organized kitchen workspace, setting a standard for the team.
- Maintained detailed records of patient progress, documentation of services, and case notes.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Housing Specialist
Samaritan Village
Brooklyn, USA
02.2011 - 02.2018
- Conduct housing assessments to determine participants' housing readiness, family composition, and other housing needs.
- Assist clients in the completion of applications for safe, permanent, affordable housing, and rental subsidy programs.
- Prepare housing packages (HR's 2010E Application, General Population Housing Packages, HUD-VASH Application Process, HPD Section 8 Process, LINC IV, IV, and V, etc.). and collaborate with Case Management staff in the preparation of psycho-social applications, and assist in accessing any needed documents.
- Coordinates development and maintains linkages with reliable landlords, brokers, and realty agencies.
- Inspects apartments to ensure they comply with city, state, and local standards, Informs Case Management staff of unit readiness and/or problems with client maintaining units
- Interviews candidates to ensure income, family size, etc., and are suitable for placement
- Advocates on participants’ behalf to obtain and/or maintain housing subsidies (Advantage NYC, Section 8, FEPS, etc.)
- Assists in facilitating OOR processes (registration, inspection, linkage, tracking forms for placements; provides accurate reports promptly
Community Technician
BRC Reception Center Shelter, New York, NY
New New, NY, NY
06.2007 - 01.2011
- Monitored clients, managed office tasks, and assisted with medical appointments.
- Supported nursing staff with medication dispensing, and performed hourly rounds.
- Maintained detailed charts for audits, and assisted with activities of daily living (ADLs).
- Complete intake assessment.
- Assisted the client in applying for SNAP and Social Security benefits.
Education
Bachelor of Science (B.S.) - Human Service
The college of New York city
Brooklyn, New YorkAssociate in Science (A.S.) - Chemical Dependency
Kingsborough Community College
Brooklyn, New YorkDiploma - Culinary
The Art Institute of New York City
New York, NYSkills
- Credentialed Alcohol and Substance Abuse
- CPR/First Aid Certification
- Strategic planning
- Counselor (CASAC-T)
- Administrative and leadership skills
- Data analysis
- Motivational interviewing
- Budget Management
- Relationship building
Certification
- Food Handler Permit
- Opioid Overdose Prevention
- Leadership
- CASAC-T Certified Substance Abuse Counselor
- Trauma Care Informed
Internship
- Substance Abuse Counselor, Samaritan Day Top Village, Brooklyn, NY
- Care Coordinator, Bowery Resident Committee, New York, NY
Timeline
Assistant Program Director/Housing Supervisor
Transitional Service of New York
07.2022 - Current
Case Manager
Transitional Service of New York
03.2018 - 07.2022
Housing Specialist
Samaritan Village
02.2011 - 02.2018
Community Technician
BRC Reception Center Shelter, New York, NY
06.2007 - 01.2011
Bachelor of Science (B.S.) - Human Service
The college of New York city
Associate in Science (A.S.) - Chemical Dependency
Kingsborough Community College
Diploma - Culinary
The Art Institute of New York City
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