VENISHA MCELRATH
Cedar Grove,United States
Summary
Offering 3 years of experience in making high-quality product recommendations and solutions that meet and exceed customer expectations. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Empathy, dependability, and enthusiasm for customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Little Acorns Daycare And Learning Center
Lexington, TN
01.2023 - 05.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Assistant Team Lead
Children Of Hope Preschool
Seattle, WA
09.2022 - 01.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed team workload to reach targets for specific tasks.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Covered shift shortages for Type shifts to keep production schedule on time.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Cashier
Walmart Supercenter
02.2022 - 08.2022
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about N/A promotions to increase sales
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Greeted them and gave them product information as customers entered
- Provided attentive and skilled assistance to all customer needs
- Greeted customers with a smile and offered prompt and dedicated assistance
- Learned how to deal with checks and credit cards
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Keeping the checkout areas clean and orderly
- Bagged merchandise with care and efficiency to minimize damage
- Trained as N/A and provided backup coverage to ensure that customers received the best possible service
- Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Followed state and federal laws by checking customers' identification for proof of age and refusing to sell alcohol to anyone under the age of 21
- Double-checking and restocking the front and back of the store to ensure a steady supply of food and beverages
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Sanitized the workspace and equipment
- Assist with duties in other areas of the store, such as fitting room monitoring and bagging and carrying out customers' purchases.
Sales Associate
Plato's Closet
11.2021 - 02.2022
- Used upselling techniques and offered product and service consultations
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Kept track of store specials, payment policies, and security procedures
- Observed customer behavior in order to spot security threats and report them to supervisors
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Used the N/A register system to ring up customer purchases, process payments, and issue receipts
- Exceeded daily sales goals by N/A% by cross-selling N/A and promoting additional products
- Worked with other members of the sales team to meet group goals, frequently exceeding quotas by N/A% or more
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Provided product and service information to customers
- Helped customers by locating N/A items they needed and checking inventory for items in other locations.
Sales Associate
Fashion Today
06.2021 - 08.2021
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Helped customers by locating N/A items they needed and checking inventory for items in other locations.
Sales Associates
Sally Beauty
06.2019 - 05.2021
- Coordinated product deliveries and processed orders through the system
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Organized displays and stocked shelves to draw customers' attention to specific items
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Prepared cash deposits up to $N/A with no discrepancies
- Worked with other members of the sales team to meet group goals, frequently exceeding quotas by N/A% or more
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Demonstrated products to customers, discussed features, and redirected objections to capture sales
- Assisted an average of N/A customers per day by responding to inquiries and locating products
- Explained N/A offerings to customers, including policies, restrictions, and refund policies.
Waitress
Patty's Restaurant
11.2018 - 05.2019
- Managed food resources, memorized orders, and coordinated service in a N/A-table restaurant
- Attractively arranged each place setting with the appropriate dishes, silverware, wine and water glasses, and double-checked that everything was clean and free of water spots and chips
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
- Prepared beverages and filled food orders for customers
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Cleaned and inspected food preparation areas to ensure that they were clean and sanitary
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
- Double-checked order accuracy and food quality before delivering to customers.
Sales Associate
Cato Fashions
Lexington
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Accounting
Tcat McKenzie
McKenzie, TNHealth Sciences -
University of Memphis
Memphis, TNHigh School -
Decatur County Riverside High
Decaturville, TN01.2020
Skills
- Small business sales transactions
- Sales understanding
- Sales promotions
- Consultative sales techniques
- Sales planning
- Communication skills
- Order accuracy
- Point of sale knowledge
- Team standards
- Cash handling
- Computer literate
- Customer service
- Advertising
- Adaptability
- Care Management
- Activity Planning
- Child Supervision
- Childcare
- Meal Preparation
- Early Childhood Education
- Safety Awareness
- Emotional Development
- Safety Understanding
- Toilet Training
- Dietary Requirements
- Healthy Environments
- Infection Control Policies
- Hygiene and Cleanliness
- Patience and Empathy
- Positive Reinforcement
- Child Safety Procedures
- Child Development Knowledge
- Active Listening
- Stress Management
- First Aid Certification
- CPR Training
- Infant Care
- Early Childhood Development
- Youth Mentoring
- Health and Safety
- Classroom Instruction
- Child Safety
- Food Preparation and Service
- Childcare Regulations
- Infant Care and Feeding
- Caring and Responsible
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
Cato Fashions
05.2023 - Current
Assistant Teacher
Little Acorns Daycare And Learning Center
01.2023 - 05.2023
Assistant Team Lead
Children Of Hope Preschool
09.2022 - 01.2023
Cashier
Walmart Supercenter
02.2022 - 08.2022
Sales Associate
Plato's Closet
11.2021 - 02.2022
Sales Associate
Fashion Today
06.2021 - 08.2021
Sales Associates
Sally Beauty
06.2019 - 05.2021
Waitress
Patty's Restaurant
11.2018 - 05.2019
Accounting
Tcat McKenzie
Health Sciences -
University of Memphis
High School -
Decatur County Riverside High