Venissa Gomez
League City,Tx
Summary
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Experienced with front desk operations, including check-in and check-out procedures. Utilizes strong customer service skills to enhance guest satisfaction and loyalty. Track record of maintaining professional and welcoming environment for all guests.
Friendly Candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Fairfield Inn And Suites Marriott
League City, Texas
09.2025 - Current
- Prepared and served beverages according to established recipes and guest preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service.
- Monitored bar equipment functionality, reporting maintenance needs to ensure uninterrupted service quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Hotel Front Desk Agent
Fairfield Inn And Suites Marriott
League City, Texas
07.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted in handling reservations, including modifications and cancellations, enhancing guest satisfaction.
- Processed payments efficiently while adhering to hotel policies and procedures for financial transactions.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
- Resolved service-related problems and documented actions in system.
Bartender
Main Event
League City, Texas
05.2025 - 07.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders during peak hours.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed knowledge of wine, beer, and cocktail offerings to enhance guest experiences through recommendations.
Front Desk Night Auditor
Hampton Inn & Suites By Hilton
League City, Texas
07.2023 - 06.2025
- Ensured efficient guest check-in and check-out, enhancing overall satisfaction.
- Maintained financial integrity by conducting daily audits and reconciling transactions.
- Resolved guest inquiries promptly, delivering exceptional customer service consistently.
- Streamlined cash handling processes, improving reporting efficiency and accuracy.
- Trained new staff on front desk procedures, boosting team performance significantly.
- Utilized property management systems for accurate occupancy reporting and record-keeping.
Education
High School Diploma -
Highland High School
Bakersfield, CA05-2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Credit & Cash Handling
- Reservations
- Oral & written communications
- Customer service
- Hospitality services
- Transaction processing
- Problem solving skills
- Clerical duties
- Conflict & issue documentation
- Check-in & check-out procedures
- Phone & Email etiquette
- Process transactions
- Professionalism
Certification
TABC & Food handlers certified
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Bartender
Fairfield Inn And Suites Marriott
09.2025 - Current
Hotel Front Desk Agent
Fairfield Inn And Suites Marriott
07.2025 - Current
Bartender
Main Event
05.2025 - 07.2025
Front Desk Night Auditor
Hampton Inn & Suites By Hilton
07.2023 - 06.2025
High School Diploma -
Highland High School