Venita Edwards
Humble,TX
Summary
SERVICE COMMITTED MANAGER Dedicated general manager and operations leader bringing significant customer service and leadership experience within the airport retail industry. A hands-on motivational leader who has cultivated team-oriented environments with a track record of driving sales growth through strategic planning, staff development, and customer engagement initiatives. Proven success in multiple-unit retail management with a demonstrated aptitude for developing new skills. Reliable, versatile, self-starter with a reputation for consistently going above and beyond the call of duty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
General Manager - George Bush Intercontinental Airport
Stellar Partners
05.2019 - 03.2024
- Oversee George Bush airport retail operation (2 terminals) with annual revenue of +5M, managing 45 or more employees in retail and luxury branded stores
- Manage high visual standards, inventory, stock replenishment, reorders, cash management, and delivering exceptional customer service
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager - George Bush Intercontinental Airport
Pacific Gateway Concessions (Acquired by Stellar Partners)
08.2011 - 05.2019
- Controlled the daily operations of multiple stores and managed budgets up to $5 - 7 million in sales
- Led year-over-year improvement in profitability, sales, product mix and refinement, customer service, cost reduction, shrinkage, and KPI
- Provided leadership, manage staff, prepare work schedules, and assign specific duties.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Manager - George Bush Intercontinental Airport
Hudson News Group
11.1995 - 08.2011
- Directed the daily operations of multiple unit retail management in the airport with $7-9 million in sales.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Bachelor of Science - Business
University of Phoenix
Houston, Texas01.2025
Skills
- Team Leadership
- Operations Management
- Interpersonal Skills
- Analytical Thinking
- Problem-Solving
- Verbal & Written Communication
- Inventory Management
- Training & Development (HR)
- Microsoft Office
- Extensive use of the Internet
- Problem Resolution
- Training and coaching
- Business Administration
- Human Resources Management
Professional Development
- Hudson Management and Customer Service Training Academy
- OSHA 10 Certified and trained, Stellar Partners, Issued May 2023
- Diversity, Equality, & Inclusion in the Workplace V4.1, Stellar Partners ,Issued Sep 2023
Timeline
General Manager - George Bush Intercontinental Airport
Stellar Partners
05.2019 - 03.2024
General Manager - George Bush Intercontinental Airport
Pacific Gateway Concessions (Acquired by Stellar Partners)
08.2011 - 05.2019
Operations Manager - George Bush Intercontinental Airport
Hudson News Group
11.1995 - 08.2011
Bachelor of Science - Business
University of Phoenix
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