Venita Hicks
Washington,DC
Summary
Experienced medical customer service professional with a track record of efficiency. Proficient in scheduling, updating patient medical records, and navigating insurance processes. Strong communication and interpersonal skills complemented by strategic planning expertise. Known for meticulous attention to detail and exceptional time management abilities.
Overview
12
12
years of professional experience
Work History
Clinic Operations Representative
Children's National Hospital
Washington, DC
09.2023 - Current
- Greeted patients and parents courteously while efficiently entering patient information into the appropriate system.
- Obtain copy of insurance card and ID to be stored in medical records.(scan activity required)
- Updates scheduling system with. cancellations and no shows. Schedule follow up appointments at checkout if applicable.
- Collect and record co-payments,deposits and payments in full and provide payer with receipt
- Managed incoming calls and provided prompt, appropriate assistance to callers.
- Respond to patient portal work lists ( appointment request, fax queues,email request ect. )
- Contributed to achieving 85% of the collection target for my department.
- Successfully obtained referrals and prior authorization for specialized procedures.
Patient Service Representative
Savista
Washington
01.2021 - 09.2023
- Delivers exceptional customer service to create a positive and personalized experience for patients.
- Verified demographics and insurance information to register patients in computer system.
- Inputted patient demographic data into electronic health record system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Optician
For Eyes
Washington
08.2017 - 03.2020
- Provides all needed support and status updates to Optometrist
- Handles administrative duties such as but not limited to answering phones, taking messages, proper filing of patient documents, booking patient appointments, verifying insurance, as well as checking patients in and out of the office
- Performing and training new patients on the process of inserting and removing a contact lens from their eye
- Training new patience and staff on proper care and maintenance of all materials
- Manage inventory, including frames, lenses, contact lenses, sunglasses, etc., to ensure optimum customer satisfaction and product variety
- Promptly submitting vision insurance claims to ensure payments are received.
Patient Service Coordinator
Providence Health Systems
Washington
01.2013 - 01.2014
- Greeted patients and visitors in a friendly and professional manner.
- Updated patient demographic information as needed in EHR system.
- Registered new patients in accordance with HIPAA guidelines.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Processed referrals for specialty care services as needed.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
Education
Medical Office Support Certification -
Career Technical Institute
Washington, DCCDA in Early Child Development -
Southeast Children's Fund I
Washington, DCHigh School Diploma -
Theodore Roosevelt Sr High School
Washington, DCSkills
- Time Management
- Customer Service
- Effective Communication
- Cost Reduction
- Attention to Detail
- CRM Software
- Multitasking
- Medical Records
- Data Entry
References
Available upon request
Timeline
Clinic Operations Representative
Children's National Hospital
09.2023 - Current
Patient Service Representative
Savista
01.2021 - 09.2023
Optician
For Eyes
08.2017 - 03.2020
Patient Service Coordinator
Providence Health Systems
01.2013 - 01.2014
Medical Office Support Certification -
Career Technical Institute
CDA in Early Child Development -
Southeast Children's Fund I
High School Diploma -
Theodore Roosevelt Sr High School
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