VENITA VELA PERALES
Community Health Worker Instructor
ROBSTOWN,TX
Summary
Dynamic professional with extensive experience in community health outreach and education, dedicated to driving organizational success through impactful programs and initiatives. Seeking a challenging position that fosters long-term growth, offers comprehensive benefits, and promotes a collaborative and positive work environment. Committed to leveraging skills and expertise to enhance community well-being and support the organization's mission. Passionate about making a meaningful difference in the lives of individuals and communities served.
Overview
29
29
years of professional experience
2
2
Certification
Work History
Navigator, CCHW, CCHW-I
MHP Salud
09.2023 - 08.2025
- Conduct community outreach addressing health and social inequities and assist individuals to enroll into health coverage through the Health Insurance Marketplace and Medicaid/CHIP. Connected the communities with local resources in the Coastal Bend and surrounding counties (Nueces, Jim Wells, Kleberg, San Patricio, Aransas, Duval, Live Oak, Victoria, McMullen, and Brooks). Plan and lead group educational sessions and discussions on assigned health topics, virtually and in-person (program-specific). Understand and be part of the community being served and experienced in community work, education, health care, or related field preferred. Collaboration in community organizing and partnerships with grassroots organizations. Have ability to read, write, and speak both Spanish and English; fluency in spoken Spanish. Completed required training for Community Partner Program and Health Insurance Marketplace Navigator certification supported by MHP Salud and provided by the Centers for Medicare and Medicaid Services (CMS). Possess Information Technology skills such as: Laptops, Smartphones, Internet/online application systems, Microsoft Office, etc.
Community Outreach, CCHW
St Benedict’s Home Health Inc.
02.2017 - 08.2023
- Promote the services of Homemaker Services and its subsidiaries which include Personal Assistance Services, CAS, Family Care and Private Services. Perform client home visits. Educate and assist with completing Medicaid and Social Security Applications. Educate and assist with bridging gaps between doctors, insurance and communities. Constructed and participated in Health and resource fairs and events. Increase census/revenue growth and develop business. Possess excellent organizational skills and ability to meet deadlines in a fast-paced environment; Apply pertinent knowledge and methods of working with and through people who are concerned with and affected by health care services.
Office Administrator/Customer Services Rep
UniFirst Corporation
09.2015 - 02.2017
- Perform data entry responsibilities as directed. Customer service responsibilities. Review, organize, and maintain customer files, employee files and other required records. Manage and support human resource issues. Process applications and set up new employees with insurance and payroll. Assist all employees with basic benefits, health insurance, 401k, vacation/sick time and payroll issues. Voucher invoices for approval and payment. Maintain payment files for each vendor. Answer by telephone and give information to callers or route calls to the appropriate person. Order general office supplies and distribute mail. Manage accounts receivables collection to expectable levels. Submit payroll, customer summary billing, post checks/deposits and manage petty cash. Review, Clarification, Coordination, and processing of incoming order. Initiation and Implementation of outbound shipment. Accurate Transactions and Record Keeping. Complete, Precise and Timely Communication through every phase of service. An exemplary Customer Service Attitude in all interactions.
Personal Assistant
Lucky Enterprise
02.2014 - 06.2015
- Offer personalized support. Will often include making travel arrangements, organizing events/engagements, running errands, managing appointments or calendars, making reservations, placing orders, answering/returning calls, and many other similar administrative, clerical and support duties. Discretion and confidentiality are essential.
Texas Alternate Administrator
A.N.D. HH, LLC
06.2009 - 01.2014
- Implement and supervise the administrative policies of the agency and administratively supervise the provision of all services. Ensure that the documentation of services provided is accurate and timely. Ensure the accuracy of public information materials and activities. Implement an effective budgeting and accounting system that promotes the health and safety of the agency’s clients. Supervise and evaluate client satisfaction survey reports on all clients served. Oversees the development of organizational policies and procedures that support the mission and goals of the organization while ensuring credentialing and regulatory compliance. Organizes and directs the ongoing functions of the agency. Interfaces and communicates with DADS, DFPS, and other Federal, State and Private organizations on behalf of the organization. Formulates program development and revision plans that are short-term and long-term scope. Approves all salary adjustments in keeping with the parameters established in the annual budget. Submits an annual operating budget to the Board and monitors fiscal operations on an ongoing basis. Provides leadership and consultation to the management team. Demonstrates positive written and verbal communications, internal and external to the organization. Holds regular management team and staff meetings in order to ensure smooth operations and communication flow throughout the organization. Recruit, interview, employ or contract qualified personnel, terminate and provide initial orientation of all new employees, a continuous in-service training program, and competent supervision designed to improve patient care and employee efficiency. Provides procedures and system of staff communication that ensures coordinated implementation of Plans of Treatment and utilization of necessary services to be able to give quality care to our patients. Maintains written service agreements including financial arrangements with other approved providers for appropriate services necessary to meet the needs of patients. Demonstrates a high commitment to customer services and quality organizational standards. Prepares for and presents relevant operational reports to the Board at regularly scheduled meetings and on an interim as needed basis. Identifies critical issues that will affect the organization. Delegates and organizes functions with concurrent staff accountability expectations. Evaluates management informally and formally with written performance evaluations upon completion of their probationary period and on an annual basis. Performs other duties as requested by the Board of Directors.
Regional Director
Farmington Place Health Care Services
03.2008 - 06.2009
- Supervise / Manage 3 Direct Service Agency Branches (120+ Clients and 150+Attendants) in South Texas. Ensure maintenance of the appropriate personnel records, administrative records, and policy and procedures of the agency. Coach staff and motivate others to accept new ideas, practices, or actions and achieve goals and objectives for performance and professional development. Attend professional development and training seminars regularly. Maintain strong active communication with clients to manage expectations, ensure satisfaction, make sure deadlines are met, and lead change efforts effectively. Work closely with managers and staff to integrate practice development skills into a team approach to client service and new business development. Play a key role in the future business generation and the continued development of the client base. Prepare, process, and audit initial and reassessment applications for clients for The Department of Aging and Disability State Office. Constant contact with CMA for client needs. Supervise Case management with all Minor Home Modifications and Adaptive Aids; find contractors and obtain bids. Participate in all annual IDT’s. Billing (TexMed Connect), rejections and rebilling. Prepare, process, and audit time sheets for payroll and billing. Employ and contract with qualified personnel and ensure adequate staff education and evaluations; Interview, hire, and terminate staff. Research Criminal background checks and misconduct registry. Attend and report Case conferences weekly, monthly, and quarterly. Audit client binders and attendant files for financials and annual CLASS Monitoring Reviews. Contract Therapists on all levels. Perform other job-related duties as necessary.
CLASS Program Director and Coordinator
Bee First Primary Home Care
12.2005 - 11.2007
- Supervise/ Manage Direct Service Agency office for 84 clients and 85+ attendants. Ensure maintenance of the appropriate personnel records, administrative records, and policy and procedures of agency. Supervise Case management with all Minor Home Modifications and Adaptive Aids; find contractors and obtain bids. Process paperwork in accordance with State guidelines. Prepare nursing packets for annual reassessments. Participate in annual IDT’s. Billing (using TDH Connect), rejections and rebilling. Prepare, process, and audit time sheets for payroll and billing. Employ and contract with qualified personnel and ensure adequate staff education and evaluations; Interview, hire, and terminate staff. Research criminal background checks and misconduct registry. Attend and report on case conferences on a regular basis. Audit provider chars and client binders for financials. Contract with therapists on all levels.
Controller/Fleet Maintenance Manager
Vela Bros Trucking
05.1999 - 12.2005
- Complete Payroll. Process accounts payable/receivable; process shipping/receiving documents; invoice customers. Keep records of appointments and due dates; maintain files, reports and other documents; assemble/reorganize materials used by supervisors and employees. Monitor and order office equipment/supplies as needed. Work under general supervision with moderate latitude to use initiative and independent judgment. Compose and type correspondence, memoranda, and reports; take and transcribe dictation. Ensure regular servicing and maintenance of all trucks of the establishment. Maintaining a service and maintenance record of all vehicles. Assigning work areas and tasks to subordinates and ensuring the timely completion of the same. Coordinating with the purchase department for spare parts and other repair equipment. Complying with all safety norms and industry regulations for all work processes. Ensure the appropriate usage and handling of testing tools and repair equipment. Effectively managed time and met deadlines. Ability to effectively lead and manage a team of subordinates, Schedule drivers to pick up or deliver loads to customers or vendors. Also responsible for keeping records, monitoring driver daily logs for errors or violations, and the monitoring of both drivers in relation to their remaining hours of service and equipment as to its availability. Coordinate travel arrangements and reservations; complete travel reimbursements vouchers/per diem.
Secretary/ Accounting Assistant
Cantwell Mattress Company
03.2001 - 02.2005
- Process accounts payable/receivable; process shipping/receiving documents; invoice customers. Keep records of appointments and due dates; maintain files, reports and other documents; assemble/reorganize materials used by supervisors and employees. Monitor and order office equipment/supplies as needed. Work under general supervision with moderate latitude to use initiative and independent judgment. Compose and type correspondence, memoranda, and reports; take and transcribe dictation. Coordinate travel arrangements and reservations; complete travel reimbursements vouchers; use Peachtree Accounting Software and Keystroke Point of Sale.
Secretary III
Texas Youth Commission Parole
01.1997 - 12.2000
- Assist parole officers in orienting and assigning new clients; prepare new client personal folders; conduct business with confidentiality as a priority; attend meetings to keep abreast of current activities, policies, and procedures to enhance professional skills; issue warrants, monitor minors while doing community service.
Home Health Supervisor and Aide
Sacred Heart Home Health
01.1997 - 12.2000
- Assigned Aides to provide attendant services. Provide attendant services as assigned, including bathing, dressing, and bowel and bladder management, transferring from bed to wheelchair, meal preparation, light housekeeping, and other tasks as required.
Education
1 year college, technical or vocational school - Medical Assistant, Phlebotomist
Career Centers of Texas
Corpus Christi, Texas09.2005
High School Diploma - Honors - General Education
Robstown High School
Robstown, TexasSkills
- Community involvement strategies
- Collaborative partnership building
- Project management
- Coordinating events
- Collaborative teamwork
- Effective organizational skills
- Skilled in motivational interviewing techniques
- Disability support services
- Flexible problem-solving
- Staff training development
Certification
- Certified Community Health Worker Instructor 2024
- Certified Community Health Worker 2023
- American Heart Association - Corpus Christi, Texas CPR and First Aid Certification Issued: 2008-10-12 recertified-current
- Kaplan Higher Education - Corpus Christi, Texas HIPAA Certification Issued: 2005-03-02
- Del Mar College - Corpus Christi, Texas Substitute Teacher Certification
Languages
Spanish
Native or Bilingual
Timeline
Navigator, CCHW, CCHW-I
MHP Salud
09.2023 - 08.2025
Community Outreach, CCHW
St Benedict’s Home Health Inc.
02.2017 - 08.2023
Office Administrator/Customer Services Rep
UniFirst Corporation
09.2015 - 02.2017
Personal Assistant
Lucky Enterprise
02.2014 - 06.2015
Texas Alternate Administrator
A.N.D. HH, LLC
06.2009 - 01.2014
Regional Director
Farmington Place Health Care Services
03.2008 - 06.2009
CLASS Program Director and Coordinator
Bee First Primary Home Care
12.2005 - 11.2007
Secretary/ Accounting Assistant
Cantwell Mattress Company
03.2001 - 02.2005
Controller/Fleet Maintenance Manager
Vela Bros Trucking
05.1999 - 12.2005
Secretary III
Texas Youth Commission Parole
01.1997 - 12.2000
Home Health Supervisor and Aide
Sacred Heart Home Health
01.1997 - 12.2000
High School Diploma - Honors - General Education
Robstown High School
1 year college, technical or vocational school - Medical Assistant, Phlebotomist
Career Centers of Texas
Training
Tots - N – Teens Medical Assistant Perform PKU's, finger sticks, urinalysis, rapid strep tests, nebulizer treatments, hearing tests, and tympanograms; work with Mediserve, Medicaid immunizations and paperwork; receptionist work Status: Completed
Summary of Qualifications
I have experience working in team environments, can work independently, and can learn new tasks quickly. I am bilingual in both English and Spanish and have worked effectively in stressful environments. My certifications include being a Certified Community Health Worker and Instructor, CPR, First Aid, and Mental Health First Aid for both adults and adolescents, and a Registered Medical Assistant.
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