With a proven track record at SAP, I excel in leading complex SAP ERP transformations and upgrades, leveraging my expertise in SAP ABAP for HANA 2.0 and adept project management skills. My leadership significantly enhances system efficiency and client satisfaction, underpinned by a strong foundation in both technical and interpersonal capabilities.
Overview
19
19
years of professional experience
Work History
Application Support, Application Support Manager
SAP
, USA
04.2024 - Current
Public Storage is an American international self-storage company headquartered in Glendale, California, that is run as a real estate investment trust
It is the largest brand of self-storage services in the US
Responsibilities:
System Management and Optimization: Oversee the day-to-day operations of the SAP S/4HANA system, ensuring its optimal performance and alignment with business objectives
Liaison Role: Act as the primary contact point between the SAP Director, business leads, and the technical support team, facilitating effective communication and collaboration
Financial Modules Expertise: Manage and support the financial modules within SAP, applying deep knowledge and experience to ensure accuracy and efficiency in financial operations
Integration Management: Manage integration points between SAP S/4HANA and other systems within the organization's landscape
Collaborate with internal/external teams to ensure smooth data flow across various applications
Technical, Functional, and Basis Management: Provide comprehensive management of the SAP S/4Hana system, encompassing technical aspects, functional capabilities, and basis administration
SAP S/4Hana support process and activities: Oversee the day-to-day activities, including ticket system, prioritization, communication, and resolution as well as coordinate related escalation processes
Training and Support: Provide training and support to users, enhancing their understanding and use of the SAP S/4Hana system, and addressing any issues or queries promptly
Security and Authorization: Define and manage security roles and authorizations within SAP S/4HANA
Ensure compliance with security policies and best practices
Upgrade and Patch Management: Plan and coordinate system upgrades and patches to keep the SAP S/4HANA system current and secure
Coordinate with technical teams and stakeholders to minimize downtime and impact during upgrades
Data Management: Oversee data migration activities during system implementations and upgrades
Ensure data integrity and accuracy within the SAP S/4HANA system
Documentation: Maintain comprehensive documentation for system configurations, processes, and procedures
Ensure documentation is up to date with changes and enhancements
Vendor Management: Collaborate with SAP and other relevant vendors to address issues, apply patches, and stay informed about product updates
Manage relationships with external consultants or service providers
Performance Reporting: Generate and analyze performance reports to assess system effectiveness and identify areas for improvement
Provide regular updates to management on system performance and key metrics
Continuous Improvement: Continuously assess and improve the SAP S/4 Hana system's functionality and performance, staying abreast of the latest SAP developments and best practices
Project Management: Lead and participate in SAP-related projects, from planning and implementation to monitoring and reporting, ensuring project objectives are met within time and budget constraints
Risk Management: Identify and mitigate risks associated with the SAP S/4Hana system, always ensuring data integrity and system security.
Project Manager/Cutover Lead and Upgrade
SAP
01.2019 - Current
SME/Consolidation lead
SAP
PepsiCo Inc
Plano, USA
11.2011 - 02.2024
Project 1, S/4 HANA Green Field Implementations (3), SAP Upgrades (5) and Global Catchup
Infosys Ltd
, USA
09.2010 - 02.2024
Project Manager
SAP Global Development, SAP
04.2015 - 12.2018
ASAP/Agile Methodology
PepsiCo was enhanced the existing SAP software application
This project involves the Development of RICEFs and Governance Support of RICEFs for enhancement, upgrade and implementation for various areas within the entire landscape of PepsiCo including its subdivisions (like Quaker, Frito-Lay, Tropicana etc.)
Responsibilities:
Provided the Architecture assessment for FLNA Master Data Management Project
Created the Solution Architecture, High Level, Detailed and Technical Design for the proposed solutions
Leverage extensive technical experience of Application Development in SAP ABAP, Interfaces, Design Patterns, UI technologies, Databases & ETL technologies to create the optimal solution Architecture
Created the Architecture for re-write of Legacy applications from the existing ~ 25 years long proprietary technology application to SAP GUI based solution
Performed the solution design and code reviews for FLNA Master data management projects which has 80 RICEF Objects
Designed and Developed RICEFs Objects for Frito Lay Canada Master Trip Project
This solution will help the Frito Lay Business to have capability to integrate Intercompany bulk STRs between SAP and Order Gateway (OMS) which was not designed within Intercompany Simplification solution
With this solution users can download Bulk STR created from STO with the document type ZNB into DRP System though OMS Gateway and Send STRS upon change or deletion
Provided the architectural assessment for FLNA eCommerce Foundation Project to have the eCommerce to be its own business unit for all the eCommerce customers by enabling two separate distribution channels
With this Frito-Lay aligned with its other business distribution channels
Designed and developed interfaces in PM and QM module implementation for dependent requirement
Developed a custom FIORI App to create the customer master using the Smartphone or Handheld devices for RSRs for the Celluweb Project
This development uses SAP UI5 hybrid Mobile application platform and provides the UI for the RSRs
To Integrate with SAP from FIORI App ODATA Services has been developed
Designed and developed interfaces for Sales Transformation Projects: Frito Lay implementing all the ecommerce sales using the cloud platform Salesforce
To enable this Frito Lay must redirect all the sales transactions interfaces to Salesforce
As part of this multiple SAP Interfaces has been redesigned or rewired to integrate to salesforce
Evaluate existing application architecture, and design applications based on RDBMS design principles, performance optimization in SAP
Champion continuous improvement, driving inefficiencies out of implemented processes and solutions, Champion Innovation, new tools and cross training of resources for improving resource efficiency
Contribute to the requirements elicitation process, prepare high level design documentation, track and review technical designs for scalability, performance and robustness
Liaison with the client to discuss delivery, technical issues and deploy/ change standards for efficient delivery, Establish and provide timely information to all the key stakeholders
Anchor/participate in Knowledge management related activities in the SAP Technical area.
Development Project
SAP Sustain
11.2011 - 03.2015
Technology Lead/ Project Manager
Nike Inc
Beaverton, USA
10.2010 - 11.2011
ASAP Methodology
PepsiCo Implemented SAP for PQTG and Frito-Lay to support new PepsiCo business requirements and enable new functionalities using SAP
Pepsico partnered with Infosys to provide SAP Application support services for new their SAP system
As part of this project Infosys helped PepsiCo to resolve their day-to-day incidents and stabilize the SAP System
Responsibilities:
Redesigned the long running STR job to improve the performance by 80%
Developed a tool to Lock the users automatically if the user doesn’t login for 60 days in a particular system
Redesigned Shipment Confirmation Interface to add return order logic
Developed a report to send the STR and STO creation details via email instead of navigating through tables
Evaluated existing application architecture, and design applications based on RDBMS design principles, performance optimization in SAP
Designed the Best Practices and naming standards
Analyse, troubleshoot and fix high impact and performance issues related to production support
Configured BPM Alerts for Job Failures and IDOCs using Solman instead of manually monitoring
Extensively worked on AMS Tickets related to SD, MM, FI, QM and PM Modules
Developed Interface to connect ChaRM to connect Service Manager and Created RFC/NC using proxies
Champion continuous improvement, driving inefficiencies out of implemented processes and solutions, Champion Innovation, new tools and cross training of resources for improving resource efficiency
Involved requirement management
Onsite offshore coordination
Planning and managing day – to – day activities and interaction with client to facilitate smooth business run
Ensuring Process and SLA adherence
Executed mutually agreed upon strategies to support the future goals of the customer
Technology Lead
SAP
10.2010 - 11.2011
Developed conversion programs for Pricing Condition Records
Developed Interface for Inventory moments using IDOCs
Developed conversion programs to load the customer master data
Executed the cutovers tasks like loading master data to SAP from AS400 Systems
Optimized the data load using the IDOCs in Parallel processing
Managed delivery according to planned scope, budget, and milestones
Coordinated with implementation (Functional and Technical) teams in arriving at solutions design, development, work around and data validation
Interacted with the business leads and users to understand the existing business processes
Developed an integrated project plan for 100+ WRICEFs delivery and executed
Established quality standards and reporting metrics that support the goals of Infosys and Nike
Managed a team consisting of 23 development resources located in North America and Asia
Tracking the status on daily basis on overall development progress
Technical liaison interacting with customer ABAP Center of Excellence members and business process consultants.
Wipro Ltd
, USA
04.2009 - 09.2010
INVISTA Sàrl
Wilmington, DE
04.2009 - 09.2010
Application Support
SAP
04.2009 - 09.2010
Procurement Excellence Project
PepsiCo
06.2008 - 04.2009
Is embarking on a Global Transformational journey through the program PepsiCo Global Template which aims at standardizing, streamlining, and modernizing their entire Application and technology landscape around S4HANA to deliver significant top and bottom-line impact
PepsiCo assigned Infosys to perform program management/ independent review of the SAP S/4 Implementation, Upgrade and Global Catchup for Global Template project
Responsibilities:
Lead Responsible for Managing PGT Global Catchup which Involves consolidating(merging) 2 SAP S/4 Landscapes into a single landscape with 7000+ Transports, 40000+ Objects, 400+ OSS Notes and Configuration objects
Lead Responsible for Managing SAP S/4 HANA Upgrade 2021 along with EWM, MDG, GRC, CRM, BW, CARAB, and Solution Manager systems
Provide the Impact Analysis of upgrade and global catchup by using the third-party SAAS Applications (LiveCompare, CCAPPS, SmartShift) and guide technical and functional teams with appropriate action to be performed
Lead responsible for managing realization phase (design, build, test, deploy) for RICEFW objects Reviews in S/4HANA Greenfield Implementation 3 projects using SAP Activate
Lead responsible for managing the realization phase for RICEFW Objects using Bluefield Implementation for specific functionality
Lead responsible managing the Data Migration/Move using the different tools LSMW, LMTC, SLT(ETL), Proxies and IDOCs for both Master Data and Transactional Data
Lead responsible for WRICEF Delivery in SAP Modules DSD, OTC, HTR, RTR, EAM, EWM, PP, QM, PM and FICO in SAP S/4 Green Field implementations
Interact with the global process owners, architects and users to understand the issues reported in legacy ERP system and identify the functional issues and performance improvements using ATC Checks
Review documents to maintain end to end documentation on the functionality and technical details of complex business processes
Explain process flow using sequence diagram, UML diagram and flow chart
Worked on interface creation for data processing between external systems and S4 in co-ordination with SAP PO and TIBCO as a middleware
Worked on defining the programming and naming standards for S/4 Implementation
Worked on OData services for data integration
Worked on cloud migration for Agro Business in PepsiCo using SAP BTP
Worked on S4 HANA artifacts CDS views & AMDP objects developments
Identified Process improvement areas/ Automation areas in various business processes and provide solutions using latest SAP Advancements which resulted in reduction of manual effort and increase in user productivity thus saving cost to the company
Participated in workshops with IT team and non-IT business users as a solution architect to evaluate/propose the solutions to meet the business needs
Worked on various proof of concept and prototyping of solutions proposed.
DE
INVISTA Sàrl Wilmington
01.2007 - 04.2009
Onsite coordinator (Team Lead)
Tech Mahindra
, India, USA
10.2005 - 04.2009
Scope of this project includes supporting and implementing new technologies Invista SAP systems & users across the globe covering the regions of North America (USA and Canada), South America (Brazil, Argentina and Columbia), Germany & Mexico
This support involves the different application areas like FI, CO, PM, SD, MM, QM and WM
Modules in SAP also SRM, SUS and MDM Systems.
Onsite coordinator (Team Lead)
SAP
01.2008 - 05.2008
Scope of this project includes implementing, SRM, SUS and MDM with the following
Extended Classic Scenario in SRM
Self Service Procurement
Plan Driven Procurement
Strategic Sourcing (Bidding engine)
Contract Management
Supplier Self Service (Supplier Enablement & Connectivity)
MDM for Vendors, Materials and Services
Defining OCI Mappings on publishing/maintaining the material Catalogs
Project 7
T-Cluster Upgrade ECC6.0 and Consolidation
Onsite coordinator (Team Lead)
SAP, ECC
11.2007 - 01.2008
This is a, Technical Upgrade and merger from Version 4.6C to Version, 6.0 for FI/CO, SD, MM, PP, PM, PS, QM & WM modules
This upgrade spans several countries – North America, South America, Brazil, Argentina, Mexico and Canada and has interfaces with Legacy based solutions in DUFTS, IXOS, MSDGEN and Web Based Interfaces