Venkat Prathap Bolla

Worked on IT Strategy transformation to implement ServiceNow solutions for IT Services for organizations from different industries. Worked as ServiceNow Developer for configuring different modules such as ITSM in ServiceNow Designed and implemented the ServiceNow ITSM modules to tailor customer’s requirements Implemented ServiceNow customizations including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, and inbound email actions. Established and maintained Standard ITSM Configuration, SLA Configuration & Email Configuration Manage data with Tables, CMDB, Import Sets, and Update Sets. Delivered Service Now catalog items with complex workflows Facilitated workshops for requirement gathering and document creation to capture the requirements in functional documents. Functional knowledge and implementation experience of ITSM frameworks. Experience in integrating with REST and SOAP methods Worked as Quality Analyst for development activities.