VENKATA NAGARAJAN.K

• Managed end-to-end OTC processes, ensuring timely Billing ( Invoicing), collections, and cash application, while maintaining a high level of accuracy and customer satisfaction.
• Directed a team of 120+ Business leading teams across verticals of AR pertaining to O to C in providing leadership, coaching, and performance management to optimize team efficiency and achieve KPIs.
• Collaborated with cross-functional departments (Sales, Customer Service, Finance) to streamline processes, reduce order-to-cash cycle times, and improve cash flow.
• Strategic Initiatives were handled and developed across business for center excellence and COE ensuring Cash In flow and Out flow was well balanced adhering in reducing and minimizing Cost Efficiency.
• Identified and implemented improvements that reduced billing discrepancies by 20%, improving customer satisfaction and retention.
• Ensured compliance with company policies, industry standards, and financial regulations.
• Developed and maintained relationships with key stakeholders to ensure alignment with business goals.

Lead / Asst Manager / Manger ( 2019 to 2021)

• Proven experience in managing the Order to Cash process, ideally in a senior or managerial capacity, with a strong background in finance, accounting, or business operations.
• Excellent leadership and team management skills with the ability to motivate and develop a high-performing team.
• Strong experience in identifying process inefficiencies and implementing solutions to streamline O2C operations.
• In-depth knowledge of financial reporting, cash flow management, and credit risk management.
• Proficiency in ERP systems Oracle, People Soft and other O2C-related software tools.
• Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
• Excellent interpersonal and communication skills, capable of working cross-functionally and managing relationships with internal and external stakeholders.
• Experience leading projects aimed at improving O2C processes or implementing new systems/tools.

• Analyzed customer accounts to catch discrepancies before major issues occurred.
• Researched and rectified unapplied cash items. Maintained strict client confidentiality in personal
• Handled most issues and escalated those requiring manager involvement to correct contacts.
• Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution
• Processed and verified invoices to secure accuracy of billing information
• Monitored customer accounts to identify and rectify billing issues.

• Generate accurate and timely invoices for customers based on contracts, service agreements, or purchase orders. Ensure invoices reflect correct charges, tax, and discounts as per company policies.
• Maintain up-to-date billing records for customers, including changes in billing addresses, payment terms, and contact information.
• Investigate and resolve any billing discrepancies, working closely with customers and internal departments (Sales, Customer Service, Finance) to correct errors and address customer concerns.
• Work in collaboration with the collections department to follow up on overdue accounts and ensure timely payment.
• Ensure all billing processes are in compliance with company policies and regulatory requirements, keeping accurate records of billing communications and transactions.

• Oversee and monitor aging accounts, ensuring timely follow-up with clients on overdue payments and escalating issues when necessary.
• Contact clients via phone, email, or letters to resolve outstanding balances, negotiating payment terms and arranging payment schedules.
• Accurately document all communication, agreements, and payment arrangements in the collections management system.
• Evaluate and assess customer creditworthiness, flagging potential risks to minimize financial losses.
• Build and maintain positive relationships with customers to ensure long-term business partnerships and minimize disputes.