Venkata Polumraju

• Implemented Lean Six Sigma methodologies to enhance napkin quality, resulting in a 30% improvement in business decline.
• Led a cross-functional team to identify and eliminate root causes of quality issues, reducing losses by $30,000.
• Successfully devised and executed a strategic plan to address and overcome a penalty situation, saving the company $42,000 in potential financial repercussions.
• Applied Lean Six Sigma principles to optimize napkin production processes, resulting in a significant 17% reduction in Defective Units (DHU).
• Conducted thorough process analysis, identified inefficiencies, and implemented corrective measures to enhance overall production efficiency.
  Collaborated with key stakeholders to establish and monitor key performance indicators (KPIs) for quality improvement, ensuring alignment with organizational goals.
• Utilized statistical tools and data analysis techniques to identify trends and patterns, facilitating data-driven decision-making in quality enhancement initiatives.
• Implemented Lean practices such as 5S to organize and standardize the work environment, contributing to a more efficient and streamlined production process.
• Conducted training sessions for the workforce on Lean Six Sigma principles, fostering a culture of continuous improvement and quality consciousness.
  Developed and maintained documentation of standard operating procedures (SOPs) to sustain improvements and ensure consistency in napkin production quality.

• Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime and optimal system performance.
• Provided timely and effective technical support through phone, email, and chat channels.
• Demonstrated exceptional customer service skills by actively listening to customer concerns, empathizing with their issues, and providing clear and concise solutions.
• Maintained a high level of customer satisfaction through effective communication and problem resolution.
• Managed and prioritized support tickets using a ticketing system, ensuring a systematic approach to problem resolution.
• Achieved and maintained a high closure rate for support tickets, meeting or exceeding service level agreements (SLAs).
• Utilized remote desktop tools to troubleshoot and resolve technical issues for users located in various geographical locations.
• Provided step-by-step guidance to end-users for self-resolution of common technical problems.
  Created and updated knowledge base articles, troubleshooting guides, and FAQs to assist both customers and team members in resolving common issues.
• Documented support procedures and best practices to ensure consistency in technical support processes.
  

• Develop a detailed installation plan that outlines the timeline, tasks, and responsibilities for each team member involved in the installation process.

• Conduct comprehensive testing and calibration of the elevator system to ensure it operates safely, smoothly, and according to specifications.

• Set up data acquisition systems to monitor elevator performance, collect data on usage patterns, and diagnose any potential issues.

• Maintained 5S and drove awareness among operators, teaching them about 5s importance.

• Developed proficiency in SolidWorks by creating detailed 3D models of mechanical components and assemblies.
• Applied geometric and parametric modeling techniques to accurately represent design specifications.
• Contributed to assembly design projects by integrating individual components into cohesive assemblies, ensuring proper fit and functionality.
• Collaborated with engineers to identify and resolve any assembly issues through iterative design improvements.