Venkata Subbarao Poluru

• Engineered a state-machine engine automating lifecycle transitions, enhancing system reliability by 40%.
• Spearheaded development of a unified React-based workspace for optimized front-end performance and real-time collaboration.
• Developed bi-directional synchronization layer between Azure DevOps and backend repositories ensuring data integrity.
• Optimized high-volume ETL pipelines and data-mapping algorithms, improving precision of centralized configuration database.
• Integrated multi-cloud telemetry into a unified visibility layer to map dependencies across hybrid-cloud environments.
• Directed full-stack migration of enterprise platform versions, implementing blue-green deployment strategies with zero downtime.

• Designed a mobile-responsive, real-time communication platform using WebSockets and OAuth2/JWT for low-latency data synchronization.
• Engineered a complex season management engine with custom JavaScript and Java logic to optimize resource allocation.
• Implemented an event reporting and alerting system with a frontend interface for compliance and immediate incident response.
• Built an advanced analytics dashboard integrating multiple data streams for actionable insights and performance metrics.
• Developed an IT financial management platform with a custom database schema for real-time budget tracking.
• Managed CI/CD pipelines for internal applications, ensuring secure releases in hybrid-cloud environments.

• Engineered responsive user-centric frontend with Angular; built secure backend services using Spring Boot and Java.
• Orchestrated deployment of enterprise applications on AWS, establishing automated CI/CD pipelines for 99.9% system availability.
• Architected complex middleware layers for data synchronization between core databases and external vendors.
• Spearheaded migration of legacy workflows to modern event-driven engines, reducing processing time by 60%.
• Developed enterprise-grade self-service portal and automated lifecycle management system for human capital management.
• Modernized customer support by creating a unified service portal, integrating case management with sales and marketing data.
• Delivered advanced analytics suites and real-time dashboards using JavaScript libraries for executive decision-making.

Led transition of existing applications to Angular and Spring Boot frameworks, improving functionality.

Developed robust applications using Spring Boot and Angular to ensure system compatibility.

Managed Oracle databases via MySQL, focusing on data integrity and high performance.

• Employed advanced MySQL techniques to enhance database development alongside Oracle management.
• Boosted application performance through Hibernate implementation for optimized database interactions.
• Crafted user interfaces with Angular 2, emphasizing user experience and design quality.
• Built reusable Angular components and services to efficiently consume REST APIs.
• Implemented Spring Boot applications in AWS Lambda for enhanced scalability.

Structured and designed database to capture and store incident data efficiently.

Optimized database for scalability regarding configuration items, incident descriptions, and origin groups.

Developed algorithms for detailed analysis of incident narratives, focusing on key trends.

• Implemented predictive modeling to improve accuracy in ticket assignment.
• Maintained secure APIs facilitating efficient data transfer to the database.
• Ensured robustness of APIs for handling high-volume transactions reliably.
• Designed intuitive third-party interface for real-time monitoring and reporting of incidents.
• Enabled comprehensive report access through user-friendly UI for enhanced analysis.

• Implemented complete change management solution for major pharmaceutical client.
• Coordinated alignment of incident request processes across various departments.
• Oversaw daily platform management within ServiceNow to ensure consistent performance.
• Enhanced incident management, request management, and service catalog functionalities.
• Developed applications in ServiceNow from detailed business requirements and technical specifications.
• Demonstrated expertise in IT service management frameworks and related configurations.
• Designed workflows for service catalog items, optimizing operational processes.
• Maintained oversight of SLA compliance and monitored workflow effectiveness.

• Designed ITSM portal for Click4IT project, improving end-user interaction.
• Directed maintenance release initiatives, optimizing software performance and reliability.
• Acted as senior developer for various ITSM projects, driving technical excellence.
• Executed problem analysis, implementing enhancements and addressing bug fixes effectively.
• Engaged in change management project to refine operational workflows.
• Engineered HPSM Watch Dog application for real-time monitoring and alerting on failures.
• Supported UCMDB discovery processes, enhancing overall data visibility and integrity.

• Led migration project to integrate service center with service manager.
• Applied TOAD/DB tools for effective mapping and data transfer between systems.
• Implemented auto-archive and auto-purge capabilities in incident request and problem modules.

• Executed migration project connecting service center to service manager.
• Utilized Toad/DB tools for effective data mapping and application integration.
• Designed auto-archive and auto-purge features for incident request and problem modules.
• Provided L4 support for shared application (SRA) impacting 100 clients.
• Drove implementation of LDAP/single sign-on for streamlined access control.
• Partnered with diverse teams to conduct thorough root cause analyses.
• Automated manual tasks and ensured application health through shell/Unix scripts.

• Enhanced shared application for SRA project, serving 100 clients effectively.
• Led LDAP and single sign-on implementation to improve authentication processes.
• Engaged in root cause analysis alongside various teams to resolve technical challenges.
• Created shell and Unix scripts for automating tasks and ensuring application health.

Contributed to HPSM implementation focusing on change configuration and notification systems.