Venkata Surabi

Concord,CA

Summary

Results-driven Pega Certified Business Architect (CBA) with 10+ years of experience delivering end-to-end Pega solutions in banking, healthcare, and travel domains. Expert in Pega PRPC (v7.x–v8.x), Pega Smart Disputes, and case management, with extensive experience in requirements elicitation, business process management (BPM), and workflow optimization. Skilled at leveraging Pega Designer Studio and DCO (Directly Capture Objectives) to capture requirements, define rules, and implement scalable, rule-driven solutions. Experienced in SAFe Agile and Scrum environments, collaborating with Product Owners, operations teams, and technical teams to drive backlog prioritization, sprint planning, and iterative delivery. Known for improving processing efficiencies, enhancing customer experience, and delivering high-quality Pega solutions through end-to-end involvement in the SDLC.

Overview

years of professional experience

Certification

Work History

Senior Pega Business Architect

Citi Bank

01.2022 - Current

As the Lead Business Analyst for a Pega Smart Disputes modernization program, I acted as the primary liaison between business stakeholders and technical teams, leading requirement gathering and solution design using Pega Designer Studio and DCO sessions. I defined user stories, acceptance criteria, UI specifications, and data mappings, while validating workflows, integrations, and SLAs with architects. Working in a SAFe Agile environment, I collaborated with Scrum teams, Product Owners, and operations teams to prioritize backlog, plan sprints, and deliver incremental value.
Key Achievements:
Reduced dispute resolution time by 25% through optimized workflows and rule-based automation.
Automated 40% of manual tasks using Pega rules, improving straight-through processing.
Facilitated sprint planning, backlog grooming, and sprint reviews for cross-functional teams.
Delivered workshops and documentation that improved stakeholder alignment and accelerated adoption.
Validated case management flows and business rules, ensuring compliance and accuracy.

Pega Business Analyst

CVS Pharmacy

01.2018 - 01.2022

As a Pega Business Analyst for CVS Pharmacy’s Prior Authorization (PA) modernization initiative, I analyzed existing clinical review and PA processes, performing As-Is/To-Be analysis to identify inefficiencies. I authored BRDs, FRDs, user stories, acceptance criteria, process flows, and UI mockups, and collaborated with integration teams to enable real-time data exchanges with PBM systems, EHRs, and pharmacy dispensing platforms. I supported SIT and UAT, validating functionality, and managing defect logs.
Key Achievements:
Reduced PA processing time by 35% and increased straight-through processing by 40% through BPM-driven workflow optimization.
Improved SLA adherence for high-priority medication reviews across CVS Caremark and retail pharmacy channels.
Provided guidance for testing activities, including defining solution acceptance criteria and defect triage processes.
Contributed to process re-engineering initiatives, leveraging Pega’s rule-based capabilities to improve operational efficiency.

Business Analyst

Kushal Technologies

India

01.2007 - 01.2011

Collaborated with operations teams and cross-functional stakeholders to align business needs with technical implementation. As a Business Analyst for Cox & Kings, I evaluated travel booking, tour management, and customer service processes to identify inefficiencies and define future-state workflows. I documented requirements, created BPMN diagrams, UI wireframe and translated business needs into functional specifications for development teams.
Key Achievements:
Standardized workflows and reduced redundancies, improving operational efficiency.
Developed functional specifications and process flows that optimized booking and customer service operations.
Delivered demos and created end-user training materials to ensure smooth adoption of new solutions.
Supported SIT and UAT by tracing requirements, validating functionality, and managing defect logs.
Collaborated with cross-functional stakeholders to align technical implementation with business objectives.

Education

MS - Software Systems

BITS-Pilani