Venkata Krishna Pavan Kumar Kunderu
Cumming,USA
Summary
Associate Consultant with over 9.5 years of experience in change and release management, specializing in high-volume, mission-critical production environments for databases and applications. Proven track record in managing 24/7 high-availability systems, coordinating change approvals, and ensuring effective stakeholder communication. Expertise in backup and recovery processes, security vulnerability patching, and incident management. Collaborated with cross-functional teams to execute projects for web software deployment and environment readiness across various release cycles.
Overview
9
9
years of professional experience
Work History
Senior Associate Consultant
Infosys Limited
Cumming, USA
09.2022 - Current
- Managed databases in 24/7 high-availability production environments for optimal performance.
- Prepared and distributed daily, weekly, and ad-hoc reports on change performance, compliance, and KPIs.
- Delivered and monitored training sessions for resolver groups to improve RFC preparation and compliance.
- Configured CI/CD pipelines with Jenkins, GitHub Actions, and CodePipeline for automated deployments.
- Identified process gaps and risks, initiated cost-effective solutions, and optimized resource utilization for change management activities.
- Reviewed and approved RFCs adhering to ITIL standards, minimizing risks, and ensuring regulatory compliance.
- Coordinated end-to-end change and release management activities, including scheduling, deployment, and communication with cross-functional teams and stakeholders.
- Maintained regular and proactive communication with stakeholders during releases and changes to provide timely updates and manage expectations.
- Successfully managed weekend and after-hours changes to support continuous business operations without disruption.
- Led efforts to drive continuous process improvements in change approval workflows, reducing cycle times, and increasing governance efficiency.
- Oversaw security certificate renewals and hygiene, including load balancing activities, to ensure secure and reliable application performance.
- Standardized and optimized runbooks and documentation, enhancing operational consistency, and reducing error rates.
- Conducted detailed change and release planning, and impact analysis, to minimize operational risks and improve release success rates.
- Reduced deployment failures by 30% by implementing CI/CD pipelines with Jenkins.
- Improved release cycle efficiency by 20% through automated reporting dashboards.
- Ensured all changes were properly managed in compliance with ITIL standards, Capgemini global processes, and customer/regulatory controls.
Production Engineer
Informatics Private Limited
12.2021 - 09.2022
- Managed databases in high-availability production environments around the clock.
- Reviewed and approved all changes to ensure minimal disruption.
- Coordinated with stakeholders for timely updates on change information.
- Oversaw weekend change management to maintain continuous service.
- Maintained regular communication with stakeholders during release periods.
- Applied knowledge of backup and recovery protocols for data integrity.
- Managed roles and privileges, terminating unauthorized user sessions or processes.
- Developed efficient deployment processes for web applications, including rolling and hot deployments.
Project Engineer
Wipro Limited
07.2016 - 12.2021
- Managed databases in high-availability production environments around the clock.
- Reviewed and approved all changes to ensure minimal disruption.
- Coordinated with stakeholders for timely updates on change information.
- Oversaw weekend change management to maintain continuous service.
- Maintained regular communication with stakeholders during release periods.
- Applied knowledge of backup and recovery protocols for data integrity.
- Managed roles and privileges, terminating unauthorized user sessions or processes.
- Developed efficient deployment processes for web applications, including rolling and hot deployments.
- Good knowledge of AWS cloud services.
- Configured CloudWatch Alarms to monitor systems and ensure operational efficiency.
- Utilized build tools like Apache and Tomcat to generate project artifacts and troubleshoot issues.
- Led correspondent representatives by delegating tasks and scheduling work hours effectively.
- Developed APIs and implemented JavaScript security roles within various projects.
- Coordinated change and release processes through stakeholder engagement and follow-ups.
- Documented process improvements to optimize change and release management effectiveness.
- Facilitated service deployment for multiple applications with a focus on quality assurance.
Education
B.Sc. - Electronics and Computer science
Andhra Loyola College
Vijayawada06.2016
Skills
Skills
Cloud: AWS (EC2, S3, VPC, CloudFront)
IaC: Terraform
CI/CD: Jenkins, GitHub Actions
Monitoring: CloudWatch, Apica
Process: Change Management, Release Management, ITIL Compliance
Timeline
Senior Associate Consultant
Infosys Limited
09.2022 - Current
Production Engineer
Informatics Private Limited
12.2021 - 09.2022
Project Engineer
Wipro Limited
07.2016 - 12.2021
B.Sc. - Electronics and Computer science
Andhra Loyola College