Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venkata Meena Madhuri Mygapu

San Ramon,CA

Summary

Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience

Work History

Operations Manager /Operations Asset Manager, Client Services

Infosys BPM
08.2021 - 07.2023
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Driving SLAs/KPIs as agreed with the client
  • Responsible for identifying opportunities for transformation
  • Asset management for the internal teams and vendor coordination
  • Responsible for creating “As-Is “& designing “To-Be” Process state
  • Managing OTC business operations including people handling, reporting, Data analysis, Quality& KPI reviews.
  • Develop and implement analytical tools such as Tableau reporting for team performance and metrics
  • Lead, guided and supported multiple work-stream leads / consultants through the design and
    implementation of targeted change strategies including identification of change impacts to people, process and structure Build and maintain effective partnerships with key cross functional leaders and project team members.
    Project planning, resource allocation, mentoring, User acceptance testing, project Board meeting and
    communication.
  • Analyze data, evaluate results, and develop recommendations and road maps across multiple work-streams.
  • Stakeholders’ engagement meeting, often involving senior management member
  • Monitoring overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize Customer satisfaction level.
  • Collaborated with cross-functional teams to gather data and insights for pricing decisions.
    Responsible for Capacity planning, hiring, team building, workload assignment, performance
    management, career planning, identification of training required.
  • Responsible for maintaining all Transition related documents like Project Scope, Issues/Risks, Work
    Schedules, Process Flows, Status Updates, Communication Plan, Transition Plan

Sr.RFS Manager

IBM India LTD
04.2010 - 02.2016
  • Owns the RFS process and responsible for process customization, implementation, and performance.
  • Drive end-to-end RFS process including SOW creation and Proposal signoff project initiation, closure and billing to ensure maximum revenue.
  • Accountable for managing the progress of RFSs through the process, ensuring Service Level
    Agreements (SLAs) and Key Performance Indicators (KPIs) are met. This includes taking actions necessary to meet client SLAs or KPIs.
  • Monitored market trends and adjusted pricing strategies accordingly to maintain competitiveness.
  • Lead pricing negotiations with key customers and vendors to optimize pricing agreements.
  • Provided regular pricing reports and analysis to senior management, highlighting key insights and
    recommendations.
  • Owns compliance of IBM processes and other corporate instructions for RFS (e.g. delegations, Work at risk approvals).
  • Accountable for the quality of proposals and Statement of Works (SOWs) presented to clients. Including measuring and improving client satisfaction.
  • Owns the direct communication with clients over RFS status, issues and progress.
  • Ensures interlocks to other processes are established and working (e.g. Change Management, Deliverables Management, Financial Management, Service operations, projects Control and Co-ordination).
  • Facilitates the production and presentation of proposals and SOWs to the customer (including arranging client proposal meetings or presentations)

Analyst

Cognizant Technologies
08.2008 - 02.2010
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Managing end to end Procurement cycle – PR to PO conversion, Release of RFQ/RFPs, Pull-Ins/Push-Outs
  • Setting up the processes at Offshore Delivery Centre
  • Working with third party vendor for hardware and laptop procurement for the end users

Lead Buyer

HCL Technologies
04.2007 - 08.2008
  • Improved supplier relationships by consistently meeting deadlines and maintaining clear communication.
  • Negotiated favorable contract terms for cost savings and better delivery schedules with suppliers.
  • Developed tailored sourcing strategies for multiple product categories, resulting in streamlined procurement processes.
  • Identified new suppliers through market research and competitive analysis, expanding the company''s supply base.

Customer Service Representative

Sutherland Global
10.2006 - 04.2007
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Computer Science Engineering

JNTU University
Hyderabad, India
12.2005

Skills

  • Business Development
  • Production
  • Process Improvement
  • Incidents Management
  • Document Control
  • Performance Monitoring
  • Maintenance Planning
  • Data Analysis
  • Performance Reporting
  • Inventory Management
  • Organizational Management
  • Business Planning
  • Program Administration
  • Contract Management
  • Logistics Oversight
  • Workflow Optimization
  • Financial Management
  • Supply Chain Logistics
  • Business Administration
  • Risk Management
  • Process Improvements
  • Management Information Systems
  • Purchasing and Procurement
  • Supply Chain Management
  • Contract Development
  • Continuous Improvements
  • Invoice Processing
  • Supply Chain Distribution
  • Data Evaluation
  • Workforce Management
  • Contract Negotiation
  • Strategic Partnerships
  • Team Leadership
  • Contract Administration
  • Performance Management
  • Planning and Implementation
  • Process Improvement Strategies

Timeline

Operations Manager /Operations Asset Manager, Client Services

Infosys BPM
08.2021 - 07.2023

Sr.RFS Manager

IBM India LTD
04.2010 - 02.2016

Analyst

Cognizant Technologies
08.2008 - 02.2010

Lead Buyer

HCL Technologies
04.2007 - 08.2008

Customer Service Representative

Sutherland Global
10.2006 - 04.2007

Bachelor of Science - Computer Science Engineering

JNTU University
Venkata Meena Madhuri Mygapu