VENKATA SAI MEDIDARAJU
Hayward,CA
Summary
Results-driven Business Analyst with a strong background in accounting systems, data analysis, and process optimization. Expertise in providing first-line support for accounting tools like Oracle EBS and ServiceNow, ensuring system reliability through proactive monitoring and troubleshooting. Skilled in conducting business analysis for system integrations, streamlining workflows, and implementing solutions to enhance operational efficiency. Proficient in SQL, Python, and Power BI, with experience in data-driven decision-making and process improvements. Adept in Agile methodologies, collaborating with cross-functional teams to deliver effective solutions and drive business growth. Strong communication, problem-solving, and leadership abilities to support organizational objectives.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Business Analyst
TriNet
Dublin, California
08.2023 - 12.2024
- Acted as the first line of support for accounting systems, ensuring system reliability by monitoring job schedules in Oracle EBS and responding promptly to service disruptions. Used error notification tools to detect and resolve issues, minimizing downtime.
- Managed ServiceNow incidents, providing timely resolutions and conducting thorough root cause analysis to prevent recurrence. Collaborated with cross-functional teams to address complex technical problems and implement long-term fixes.
- Configured system settings to accommodate evolving business needs, ensuring seamless functionality within the ERP environment. Oversaw user access provisioning, maintaining strict adherence to security protocols and supporting quarterly access audits.
- Conducted comprehensive business analysis for new system integrations and process optimizations, working closely with stakeholders to gather requirements and implement effective solutions that enhanced operational efficiency.
- Delivered high-quality support to end-users, ensuring they had the tools and assistance needed to perform their roles effectively. Developed and maintained detailed documentation for processes and systems, fostering knowledge sharing and reducing response times.
- Engaged in Agile methodologies, utilizing tools like Jira and Confluence for project tracking and collaboration. Demonstrated proficiency in SQL for data analysis and troubleshooting, enhancing the accuracy and speed of issue resolution.
Business Analyst
Learnwik
Banglore, India
05.2022 - 08.2022
- Collected, cleaned, and validated student enrollment, demographic, and course performance data to ensure accuracy and completeness for analysis, enhancing data reliability
- Conducted comprehensive exploratory data analysis (EDA) to identify key trends in monthly enrollments, course popularity, and student demographics, utilizing Power BI to create actionable visualizations that provided valuable business insights
- Applied time series forecasting in Power BI, integrating Python and R scripts to predict future enrollments and course performance, while analyzing student retention and dropout rates to inform business strategy
- Developed strategic recommendations for course improvements, pricing strategies, and targeted marketing campaigns based on data-driven insights, leading to increased student enrollments and overall business growth
- Designed and maintained interactive Power BI dashboards to track key performance indicators (KPIs), forecast enrollments, analyze demographic breakdowns, and monitor dropout trends, empowering stakeholders with real-time, data-driven decision-making tools
- Delivered critical data insights that helped the organization identify high-performing courses and profitable demographics, resulting in targeted marketing campaigns and course optimizations that boosted engagement and retention
- Collaborated with cross-functional teams, ensuring effective communication of findings and aligning business decisions with data insights to drive operational improvements and growth
Business Analyst
Banca Sella
Chennai, India
05.2021 - 04.2022
- Collaborated with cross-functional teams to analyze and enhance banking processes, focusing on streamlining workflows and improving operational efficiency. Conducted impact analysis and provided data-driven recommendations for system enhancements.
- Engaged with stakeholders to gather and document business requirements for new system integrations and modifications. Worked closely with IT teams to ensure that technical solutions met business needs and regulatory compliance.
- Utilized ServiceNow to track and manage incidents, performing root cause analysis to prevent recurrence. Developed and implemented preventive measures to improve system stability and performance.
- Managed system configurations to align with evolving business requirements. Oversaw user access provisioning and ensured compliance with security protocols, supporting quarterly access audits and certifications.
- Provided high-quality support to internal users, delivering training sessions to enhance their understanding of system functionalities. Ensured that users could effectively utilize banking tools to perform their roles efficiently.
- Maintained detailed documentation of business processes, system changes, and incident resolutions. Generated reports to provide insights into system performance and support metrics, aiding in strategic decision-making.
- Participated in Agile sprints, utilizing tools like Jira and Confluence for task tracking and project collaboration. Contributed to the successful delivery of projects by ensuring alignment with business goals and timelines.
Academic Coordinator Intern
Dr. MGR Educational and Research Institute
Chennai, India
01.2020 - 04.2020
- Developed and implemented an automated monthly reporting system using Python and SQL, enhancing communication with parents and reducing manual reporting efforts
- Built interactive Tableau dashboards and Pivot Tables, providing clear visualizations for administrators and detailed reports for parents on student progress and school activities
- Improved parental engagement by 20% through consistent, automated updates that fostered transparency and strengthened the institution’s partnership with parents
- Utilized SQL and Seaborn to track and analyze student performance data over time, identifying trends and areas for targeted academic support
- Designed data-driven academic interventions based on insights, resulting in a 15% improvement in student assessment scores and enabling more personalized student support
Education
Master’s - Computer Science
William Jessup University
San Jose, CA 08.2022 - 08.2024
Skills
- Python
- Pandas
- NumPy
- Matplotlib
- Seaborn
- Statistics
- R
- SQL
- Machine Learning
- MySQL
- PostgreSQL
- SQL Server
- ServiceNow
- EC2
- EC2
- Lambda
- Azure
- GCP
- Hadoop
- Snowflake
- Windows
- Linux
- Mac
- Communication
- Problem Solving
- Team Leadership
- Lambda
- Azure
- GCP
- Hadoop
- Snowflake
- Oracle EBS
- Windows
- Linux
- Mac
- Communication
- Problem Solving
- Team Leadership
- Jira
- Confluence
- EC2
- Lambda
- Azure
- GCP
- Hadoop
- Snowflake
- Windows
- Linux
- Mac
- Communication
- Problem Solving
- Team Leadership
Certification
Google Data Analytics Professional Certificate
Timeline
Business Analyst
TriNet
08.2023 - 12.2024
Master’s - Computer Science
William Jessup University
08.2022 - 08.2024
Business Analyst
Learnwik
05.2022 - 08.2022
Business Analyst
Banca Sella
05.2021 - 04.2022
Academic Coordinator Intern
Dr. MGR Educational and Research Institute
01.2020 - 04.2020
Google Data Analytics Professional Certificate
Microsoft Power BI Data Analyst Professional Certificate
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