Venkata Tejasri Balijapalli
Peoria,AZ
Summary
To work and grow with a progressive organization which provides a new horizon and an excellent work environment. A place where potential is actually optimized, hence I am willing to enhance my career in customer service, data entry, and technical writing with a growth-oriented organization. Enthusiastic to work with a leading corporation with committed and dedicated people, which will help to build a bright career, fetching mutual benefits for both the organization and me. Demonstrates strong problem-solving abilities. Previous work has led to significant enhancements in operational efficiency and revenue growth through data-driven strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freelancer Knowledge Associate
Datamatics Global Services Limited
01.2014 - 02.2015
- Company Overview: Datamatics is a Digital Technologies, Operations, and Experiences company that enables hundreds of global enterprises to go Deep in Digital to enhance their productivity and customer experience to create a sustainable competitive advantage
- Listening to audio recordings: Carefully listening to audio files provided by the Market research companies of varying quality and accents to accurately capture all spoken words
- Transcribing to text: Typing out the spoken words into a digital document, following proper grammar and punctuation
- Editing and proofreading: Thoroughly reviewing transcribed text to correct errors in spelling, grammar, and formatting
- Following client guidelines: Adhering to specific formatting requirements and notation systems provided by the client
- Meeting deadlines: Completing transcriptions within specified timeframes
- Datamatics is a Digital Technologies, Operations, and Experiences company that enables hundreds of global enterprises to go Deep in Digital to enhance their productivity and customer experience to create a sustainable competitive advantage
Team Lead - Value Added Services
VoiceGate Technologies India Pvt. Ltd.
Hyderabad
08.2011 - 07.2013
- Company Overview: VoiceGate technologies India pvt ltd has a remarkable history in Indian Voice industry for over 14 years
- Technology is an inherent strength of VoiceGate
- We develop ready-to-embed custom software applications for telecom hardware, to cater the modern Telecom Value Added Services
- The services have been spread in Out Bound Dialing, In Bound Dialing, Bulk Short Message Service and Game development fields proving the company to be a unique Voice data solution
- Work on the implementation and integration of the detailed design set by Vendors for Value added services Out Bound Dialing
- Coordinate with different departments internally like Creative Studio(content), Technical & Software in order to reach the requirement of clients
- Result-oriented professional with over 5+ years of experience in Sales & Marketing, value added services Product management, Client Relationship Management and Team Management
- Proficient Knowledge in telecom VAS platforms including VOICE, SMS and DATA
- Strategic Planning for the Business by Analyzing the Internal Business Processes & the External Business Environment
- MIS development for Daily monitoring as per business requirements
- Leading and Managing the team
- Discussing the best practices across the circles
- Analyzing the complete monthly performance and sharing a performance presentation at end of the month
- Coordinating with internal teams in order to fulfill the requirement of clients without any flaws
- Weekly & Monthly Sales & revenue reports and analysis
- Varied Cross Functional Experience in the field of Strategy, Customer Relationship Management, Business Development
- Negotiating with a process-oriented approach towards the accomplishment of Cost, Profit, Quality services and organizational objectives
- Gap Analysis & Strategy formulation
- Working with multiple Vendors across the circles
- Responsible for preparing monthly trends & presentations on Revenue enhancement which includes planning for revenue growth
- Customizing services as per clients requirement
- Providing Training and motivating the team members to achieve desired targets
- VoiceGate technologies India pvt ltd has a remarkable history in Indian Voice industry for over 14 years
- Technology is an inherent strength of VoiceGate
- We develop ready-to-embed custom software applications for telecom hardware, to cater the modern Telecom Value Added Services
- The services have been spread in Out Bound Dialing, In Bound Dialing, Bulk Short Message Service and Game development fields proving the company to be a unique Voice data solution
CLIENT SERVICE REPRESENTATIVE-Value Added Services
VoiceGate Technologies India Pvt. Ltd.
Hyderabad, Telangana
02.2008 - 07.2011
- eceived and responded to high-volume incoming calls and emails in a timely manner.•
Responded to complaints and resolved issues while providing high-quality customer service.•
Developed in-depth knowledge of company products and services to better assist customers.•
Trained new customer service representatives on policies.•
Generated monthly reports outlining key performance metrics across departments.•
Followed up promptly on all unresolved cases from previous shifts.•
Conferred with customers by telephone or in-person to provide product or service information.
Customer Relationship Executive
Touchtel solutions-Bharti Airtel Ltd
Hyderabad, Telangana
03.2007 - 01.2008
- Worked as a front-end executive for telecom service who attends to walk-in customers' queries.
- Receiving bill payments by cash/card/check.
- Checking billing issues of the customer by using the point of service application.
- Resolving the billing issues.
- Replacing lost or damaged sim card of the customer by checking appropriate documents.
- Taking complaints about network issues and sending it to the technical team using ticket.
- Giving overall customer service from greeting, listening to the customer, resolving the issue and sending the customer happy.
Education
Bachelor of Arts - Public Administration
Osmania University
Hyderabad, India05-2011
High School Diploma -
Narayana Junior College
Hyderabad, India03-2006
High School Diploma -
St. Joseph's Convent High School
Adilabad, India03-2004
MBA - Marketing
Osmania University
DiscontinuedSkills
- Microsoft Office
- Proofreading techniques
- Audio editing
- Transcription accuracy
- Excellent listening skills
- Quick learner
- Customer relationship management
- Time management abilities
- Grammar proficiency
- Attention to detail
- Problem solving
- Decision-making
- Communication
- Self motivation
- Multitasking Abilities
- Market research
Certification
Certification obtained for Introduction to technical writer course from Henry Harvin Education.
Languages
- Telugu
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Date of Birth: 08/09/89
- Gender: Female
- Marital Status: Married
Career Growth
- Knowledge Associate for General Transcription, 01/01/14 to 02/28/15
- Value added service/ Client Relationship Team Lead, 08/01/11 to 07/31/13
- Sr. Value added services Associate, 02/01/09 to 07/31/11
- Value added Services Associate, 02/01/08 to 01/31/09
- Customer Relationship Executive (Airtel), 03/01/07 to 01/31/08
Affiliations
- Been 2nd in Throwball tournament at Voicegate technologies, within the organization.
- Participated in school dance competetions.
Languages
English
Full Professional
Telugu
Native/ Bilingual
Hindi
Full Professional
Marathi
Limited
Timeline
Freelancer Knowledge Associate
Datamatics Global Services Limited
01.2014 - 02.2015
Team Lead - Value Added Services
VoiceGate Technologies India Pvt. Ltd.
08.2011 - 07.2013
CLIENT SERVICE REPRESENTATIVE-Value Added Services
VoiceGate Technologies India Pvt. Ltd.
02.2008 - 07.2011
Customer Relationship Executive
Touchtel solutions-Bharti Airtel Ltd
03.2007 - 01.2008
Bachelor of Arts - Public Administration
Osmania University
High School Diploma -
Narayana Junior College
High School Diploma -
St. Joseph's Convent High School
MBA - Marketing
Osmania University
Similar Profiles
Rajni SinghRajni Singh
ACCOUNT MANAGEMENT|PROJECT MANAGER, Lead Consultant (Senior Manager) at Datamatics Global Services LimitedACCOUNT MANAGEMENT|PROJECT MANAGER, Lead Consultant (Senior Manager) at Datamatics Global Services Limited
Harshith OjhaHarshith Ojha
Software Engineer at Datamatics Global Services LimitedSoftware Engineer at Datamatics Global Services Limited
Vimal Kumar RajakVimal Kumar Rajak
Senior Software Consultant at Datamatics Global Services LimitedSenior Software Consultant at Datamatics Global Services Limited