Venkatesh J

As an Associate Consultant at Tata Consultancy Services, I leverage my 16+ years of experience and skills in software design and development to deliver innovative and effective solutions for our clients. I specialize in ServiceNow, a cloud-based platform that automates workflows and enhances user experience across various domains and industries.

I also have extensive knowledge and proficiency in ASP.NET, C#, VB.NET, SQL, PL/SQL ..etc, which enable me to create, manage, and optimize complex and scalable applications. I am passionate about learning new technologies and applying them to solve real-world problems. My goal is to contribute to the growth and success of TCS and our customers by providing high-quality and reliable services.

• B.E (C.S.E), Rao Bahadur Y Mahabaleswarappa Engineering College Bellary (VTU), 2004
• P.U.C, AP Board Andhra Pradesh,1999
• S.S.L.C, Andhra Pradesh Secondary Education Examination Board, 1997

• Microsoft Dynamics Navision
• Banking domain concepts

Amway, Developer May '19 to Present

Demonstrated versatility by taking on multiple roles within ServiceNow development and IT operations management.

• Orchestrated integrations with diverse third-party sources such as Splunk, Orion, VictorOps, LDAP, Prisma Cloud, Grip Security, ADManager, Invicti, Tenable, Kenna Security, Microsoft Teams, COMMVAULT, AWS CloudWatch, Signify Vending machine tool, Jira, and more.

• Implemented the CSDM 2.0 model in ServiceNow, involving the discovery of applications and manual Service Mapping

• Successfully led data migration initiatives and spearheaded the implementation of critical modules, including Configuration Management, Change Management, and Knowledge Management.
• Extended the ServiceNow schema to develop tailored applications, showcasing adaptability and innovation.
• Proficiently configured CI classes and established robust relationships to enhance data management.
• Applied scripting expertise in both client and server-side JavaScript, facilitating seamless functionality.

• Specialized in troubleshooting complex issues, including the Discovery of Windows, Linux, and Network devices, as well as addressing MID Server configuration challenges and access-related issues.
• Adeptly analyzed problems, estimated efforts, and proposed effective solutions.
• Hands-on experience with Event Management, Discovery, CMDB, and integrations.
• Designed and developed configurations and customizations for component discovery.
• Addressed issues related to Discovery, MID Server configuration, schedules, patterns, and troubleshooting, including areas like Credentials, Connectivity, Firewall access, and port access.
• Excelled in presenting to client stakeholders, ensuring clear communication of technical details and project updates.

Lloyds Banking Group, SMCR Developer Jan '18 to May '19

• Developed the Senior Manager Certification Regime (SMCR), a custom application for Senior Managers in Lloyds Banking Group, to manage certifications.
• Proficient in JavaScript and ServiceNow.
• Designed and implemented new ServiceNow functionality by reviewing development requests and determining technical designs.
• Developed scripts and code to meet business requirements, performed initial testing, and released code for User Acceptance Testing (UAT).
• Provided maintenance for existing ServiceNow implementations.
• Specialized in writing Business Rules, Script Includes, form development, ACL creation, Macros, and designing requirements.
• Conducted requirement gathering to ensure effective implementation of business needs.

• Web Technologies: ASP.NET, XML, Classic ASP 3.0, HTML, WCF, WPF, Web Services, REST API, ServiceNow ITSM, ITOM (CMDB), Integration development
• Programming: C#.NET, VB.NET, VB 6.0, ActionScript 2.0, C, C++
• Databases: SQL Server 2000, SQL Server 2005, SQL Server 2008, Oracle 11g
• Version Control: Microsoft VSS 6.0, SVN, GIT
• Scripting Languages: JQuery, Java Script, AngularJS, VBScript

• Marital Status: Married
• Date of Birth: 10th Aug 1982