Venkatesh Lanka
Flower Mound
Summary
Dynamic Operations Manager experienced in leading high performing teams to meet and exceed organizational objectives. Lead by example to exceed revenue goals with a focus on continuous operational improvement. Motivated by successfully leading organizations to surpass financial goals by applying impeccable standards and processes.
Overview
13
13
years of professional experience
Work History
Third Party Remarketing - Operations Manager
Ally
11.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce risk.
- Implemented Power BI reporting for inventory management.
- Established KPIs for monitoring performance, fostering accountability across the department.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed vendor relationships, negotiating contracts to achieve favorable terms while maintaining service quality.
Recoveries Supplier Management - Sr Supervisor
Ally
04.2022 - 10.2024
- Adhere to standard cadence of on-site visits of suppliers to ensure compliance as well as performance reviews / trends
- Hold Vendors accountable to applicable laws and regulations associated with Recoveries / Legal collection practices
- Collaborated with internal departments to develop and implement policies and procedures for collections and recovery
- Developed Monthly Process Validations and Performance / Compliance Scorecards which resulted in mitigation of risk and increased Recoveries
Collections Auto Finance - Supervisor
Ally
12.2017 - 04.2022
- Developed and implemented strategies to maximize customer retention and reduce collection costs
- Monitored daily performance and results of team, providing feedback and coaching to ensure goals were met
- Investigated and resolved customer complaints and inquiries in a timely and professional manner
- Ensured compliance with all federal, state and local laws and regulations pertaining to collections
Store Manager
Petco
05.2013 - 07.2017
- Managed store operations, staff, and inventory to achieve sales growth and profitability goals
- Developed and implemented marketing plans to increase store visibility and customer loyalty
- Coordinated with vendors to ensure timely delivery of merchandise and maintained compliance with company policies
- Analyzed store sales data to identify trends and optimize product advertising
Education
MBA - Business
University of Phoenix
06-2025
Skills
- Vendor Relations
- Delegation
- Strategic Thinking
- Microsoft Excel / PowerPoint
- Project Management
- Conflict Resolution
- Goal - oriented
- Leadership
Timeline
Third Party Remarketing - Operations Manager
Ally
11.2024 - Current
Recoveries Supplier Management - Sr Supervisor
Ally
04.2022 - 10.2024
Collections Auto Finance - Supervisor
Ally
12.2017 - 04.2022
Store Manager
Petco
05.2013 - 07.2017
MBA - Business
University of Phoenix